Client Care Pro — Group Retirement Services

Sun Life Financial; Taguig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading financial services firm in the Philippines is seeking a Client Care Representative for Group Retirement Services. The role involves managing inbound calls, providing exceptional customer service, and educating clients on products. Candidates must possess a Bachelor’s degree and at least 1 year of BPO experience. Strong verbal and written communication skills, good listening abilities, and effective problem-solving skills are essential. This full-time position offers opportunities to develop professionally in a supportive environment.

Qualifications

• At least 1 year of BPO experience handling complex inbound accounts.
• Strong verbal and written communication skills.
• Good listening and problem-solving abilities.

Responsibilities

• Provide outstanding customer service through calls.
• Resolve client inquiries effectively on the first call.
• Educate clients on Sun Life Financial products.

Skills

Verbal and written communication skills

Listening skills

Effective problem-solving skills

Multi-tasking

Collaborative skills

Education

Bachelor’s degree

Job description

A leading financial services firm in the Philippines is seeking a Client Care Representative for Group Retirement Services. The role involves managing inbound calls, providing exceptional customer service, and educating clients on products. Candidates must possess a Bachelor’s degree and at least 1 year of BPO experience. Strong verbal and written communication skills, good listening abilities, and effective problem-solving skills are essential. This full-time position offers opportunities to develop professionally in a supportive environment.