Cinema Operations Supervisor - Flexible Schedule & Guest Experience

SM Supermalls; San Fernando; On-site; PHP 300,000 - 420,000; Full time

Job summary

SM City Telabastagan, San Fernando City, Pampanga, Philippines, is seeking an Operations Supervisor (Cinema) to support the Branch Management Team in ensuring profitable cinema operations, monitoring facilities utilization, and upholding safety and guest experience.

You will supervise daily cinema operations—ticketing, scheduling, food counters, and equipment—alongside cash handling, sales reporting, and staff development, with a flexible schedule including weekends and holidays.

Qualifications

• Graduate of any four-year course.
• At least two (2) years of supervisory experience in a similar or related role.
• Will ing to work on flexible schedules, including weekends and holidays.
• Strong customer service orientation and interpersonal skills.

Responsibilities

• Supports daily cinema operations including ticketing, scheduling, food counters, and equipment management to ensure smooth and efficient service.
• Monitors cash handling, sales reports, and inventory levels to maintain accuracy, control variances, and prevent shortages.
• Ensures compliance with safety, sanitation, and cash control standards to provide a secure and well-maintained environment.
• Assists in resolving customer inquiries, complaints, and service concerns to uphold excellent guest experience.
• Contributes to staff development, performance monitoring, and training initiatives to promote teamwork and operational efficiency.

Skills

Supervisory experience

Customer service

Interpersonal skills

Scheduling

Flexible schedule

Education

Four-year degree

Job description

SM City Telabastagan, San Fernando City, Pampanga, Philippines, is seeking an Operations Supervisor (Cinema) to support the Branch Management Team in ensuring profitable cinema operations, monitoring facilities utilization, and upholding safety and guest experience.

You will supervise daily cinema operations—ticketing, scheduling, food counters, and equipment—alongside cash handling, sales reporting, and staff development, with a flexible schedule including weekends and holidays.