Cinema Guest Experience Associate

SM Supermalls; Bacoor; Hybrid; PHP 201,000 - 312,000; Full time

Job summary

SM City Molino, Bacoor, Cavite, Philippines, is seeking an enthusiastic cinema operations team member to support daily operations and drive sales through engaging visitors while ensuring safety and a first-class customer service experience.

The role involves greeting guests, taking orders, preparing food, ushering cinema guests, checking tickets, enforcing house rules, and coordinating with the team for bulk orders and events. 0–1 year experience is acceptable for full-time employment.

Qualifications

• Basic in Sales Management, Risk Mitigation, Project Management, Financial Acumen, Customer Orientation, Complaint Management, Communication.
• ME in Results Oriented, Purpose Driven, Mindful (Malasakit), Innovative, Exceptional.

Responsibilities

• Provides excellent customer service by greeting guests, taking accurate orders, and ensuring timely, high-quality food service.
• Prepares and assembles food items, monitors inventory, and maintains cleanliness and food safety standards at all times.
• Assists in cinema operations by ushering guests, checking tickets, enforcing house rules, and ensuring audience safety and comfort.
• Coordinates with team members on bulk orders, block screenings, and special events to ensure smooth service and customer satisfaction.
• Engages in continuous learning and development to enhance skills, performance, and career growth.

Skills

Sales Management

Risk Mitigation

Project Management

Financial Acumen

Customer Orientation

Complaint Management

Communication

Job description

SM City Molino, Bacoor, Cavite, Philippines, is seeking an enthusiastic cinema operations team member to support daily operations and drive sales through engaging visitors while ensuring safety and a first-class customer service experience.

The role involves greeting guests, taking orders, preparing food, ushering cinema guests, checking tickets, enforcing house rules, and coordinating with the team for bulk orders and events. 0–1 year experience is acceptable for full-time employment.