Global Customer Service Supervisor - Lead & Elevate Support

Neksjob Philippines; Makati; On-site; PHP 391,000 - 558,000; Full time

Benefits offered by this job

Competitive salary with international account premium

Comprehensive training and support

Job summary

A customer service company in Makati seeks a results-driven Customer Service Supervisor to lead frontline support operations. The ideal candidate will possess strong leadership capabilities, manage customer service teams, and ensure exceptional delivery of customer experiences. Responsibilities include handling customer inquiries via phone, email, and chat, providing accurate information about products/services, and resolving concerns professionally. A high school graduate with a positive attitude and basic computer skills is preferred. Competitive salary offered.

Qualifications

• Strong leadership capabilities to manage customer service teams.
• Ability to make data-driven decisions for performance metrics.
• Basic computer skills and quick learner of new systems.

Responsibilities

• Handle customer calls via phone, email, or chat.
• Provide accurate information about products/services to clients.
• Resolve customer concerns efficiently and professionally.
• Document interactions accurately in the system.

Skills

Leadership skills

Customer service mindset

Data-driven decision making

Education

High school graduate or above

Job description

A customer service company in Makati seeks a results-driven Customer Service Supervisor to lead frontline support operations. The ideal candidate will possess strong leadership capabilities, manage customer service teams, and ensure exceptional delivery of customer experiences. Responsibilities include handling customer inquiries via phone, email, and chat, providing accurate information about products/services, and resolving concerns professionally. A high school graduate with a positive attitude and basic computer skills is preferred. Competitive salary offered.