Onsite Chat Support Pro — Elevate Customer Experience

TTEC; Pampanga; On-site; PHP 304,668 - 364,932; Full time

Benefits offered by this job

Performance bonus up to PHP 30,000 monthly

Supportive career and professional development

Inclusive culture and community-oriented organization

Healthy benefits package including PTO and wellness incentives

Job summary

A leading customer service provider is looking for a Chat Customer Agent in Pampanga. This role involves resolving customer issues primarily through chat, providing exceptional service. Ideal candidates should have good communication skills, and experience is welcomed but not necessary. A performance bonus of up to PHP 30,000 monthly is offered, along with career development opportunities and a comprehensive benefits package.

Qualifications

• Open to newbies or with customer service experience.
• Completed high school (old curriculum) or equivalent.
• Recognize, apply and explain your product or service knowledge.

Responsibilities

• Answer incoming communications from customers, primarily via chat.
• Connect and resolve issues with customers using clear communications.

Skills

Customer service experience

Good English written communication skills

Computer experience

Typing speed of 40 words per minute

Education

Completed high school or equivalent

Job description

A leading customer service provider is looking for a Chat Customer Agent in Pampanga. This role involves resolving customer issues primarily through chat, providing exceptional service. Ideal candidates should have good communication skills, and experience is welcomed but not necessary. A performance bonus of up to PHP 30,000 monthly is offered, along with career development opportunities and a comprehensive benefits package.