Tech Chat Support Specialist - Paid Training (Onsite Davao)

Metacom Careers; Davao del Sur; On-site; PHP 234,000 - 280,000; Full time

Benefits offered by this job

HMO

Performance-based incentives

Paid training from Day 1

13th Month Pay

Job summary

Metacom Careers is seeking a Chat Support Representative for our Tech Account in Davao City. The role offers paid training and a performance-based environment, with an onsite work arrangement.

The position requires a high school graduate or college-level applicant with strong English and written communication skills, and a willingness to work shifts including weekends and holidays. Join us and grow with a supportive team, receiving government-mandated benefits and incentives.

Qualifications

• High School Graduate (Old Curriculum), Senior High School Graduate, or College Level/Graduate
• Good English communication skills, both written and verbal
• Strong written communication and customer service skills
• Willing to work onsite in Davao City
• Willing to work on shifting schedules, including weekends and holidays

Responsibilities

• Respond to customer inquiries through chat in a timely and professional manner
• Provide accurate information and appropriate solutions to customer concerns
• Resolve customer issues efficiently while maintaining a positive customer experience
• Document customer interactions, concerns, and resolutions accurately in the system
• Escalate complex issues to the appropriate support teams when necessary
• Maintain high standards of customer service and professionalism

Skills

Good English communication

Strong written communication

Customer service

Education

High School graduate or College level

Job description

Metacom Careers is seeking a Chat Support Representative for our Tech Account in Davao City. The role offers paid training and a performance-based environment, with an onsite work arrangement.

The position requires a high school graduate or college-level applicant with strong English and written communication skills, and a willingness to work shifts including weekends and holidays. Join us and grow with a supportive team, receiving government-mandated benefits and incentives.