Onsite CSR Pro | Paid Training & Growth - Davao

Metacom Careers; Davao del Sur; On-site; PHP 212,000 - 346,000; Full time

Benefits offered by this job

Performance-based bonuses

HMO health plan

13th Month Pay

Paid training and development

Career growth opportunities

Job summary

Metacom Careers is hiring a Customer Service Representative in Davao City to handle customer questions via phone, chat or email and deliver accurate information with a friendly, solution-oriented approach.

This onsite, full-time role welcomes applicants with or without BPO experience and offers paid training, performance incentives, and opportunities for career growth in a stable customer service environment.

Qualifications

• Good English communication skills, both verbal and written.
• Strong listening, problem-solving, and multitasking skills.
• Willing to work onsite in Davao City.
• Willing to work on shifting schedules, including weekends, nights, and holidays when required.

Responsibilities

• Handle customer inquiries through phone, chat, or email.
• Provide accurate information and appropriate solutions.
• Address and resolve customer concerns professionally.
• Maintain a positive and professional customer experience.
• Document customer interactions and transactions accurately.
• Escalate complex issues to the appropriate department when necessary.
• Meet established quality, productivity, and customer satisfaction standards.
• Follow company procedures and account-specific guidelines.

Skills

English communication

Active listening

Problem solving

Multitasking

Education

High School or Senior High School graduate

College-level applicants welcome

Tools

Basic computer skills

Job description

Metacom Careers is hiring a Customer Service Representative in Davao City to handle customer questions via phone, chat or email and deliver accurate information with a friendly, solution-oriented approach.

This onsite, full-time role welcomes applicants with or without BPO experience and offers paid training, performance incentives, and opportunities for career growth in a stable customer service environment.