Chat Support Representative | Tech Account - Paid Training | Davao City

Metacom Careers; Davao del Sur; Vor Ort; PHP 234.000 - 280.000; Vollzeit

Benefits dieser Stelle

HMO

Performance-based incentives

Paid training from Day 1

13th Month Pay

Zusammenfassung

Metacom Careers is seeking a Chat Support Representative for our Tech Account in Davao City. The role offers paid training and a performance-based environment, with an onsite work arrangement.

The position requires a high school graduate or college-level applicant with strong English and written communication skills, and a willingness to work shifts including weekends and holidays. Join us and grow with a supportive team, receiving government-mandated benefits and incentives.

Qualifikationen

• High School Graduate (Old Curriculum), Senior High School Graduate, or College Level/Graduate
• Good English communication skills, both written and verbal
• Strong written communication and customer service skills
• Willing to work onsite in Davao City
• Willing to work on shifting schedules, including weekends and holidays

Aufgaben

• Respond to customer inquiries through chat in a timely and professional manner
• Provide accurate information and appropriate solutions to customer concerns
• Resolve customer issues efficiently while maintaining a positive customer experience
• Document customer interactions, concerns, and resolutions accurately in the system
• Escalate complex issues to the appropriate support teams when necessary
• Maintain high standards of customer service and professionalism

Kenntnisse

Good English communication

Strong written communication

Customer service

Ausbildung

High School graduate or College level

Jobbeschreibung

Chat Support Representative | Tech Account - Paid Training | Davao City

Employee Recognition and Rewards

Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Professional Development

Job Training, Professional Development

Onsite | Up to ₱23,000 Monthly Basic Salary | Full-time

COMPENSATION & BENEFITS

• Up to ₱23,000 monthly basic salary
• Competitive compensation package
• Performance-based incentives
• Paid training from Day 1
• Career growth and development opportunities
• Supportive and collaborative work environment
• Government-mandated benefits
• 13th Month Pay

KEY RESPONSIBILITIES

• Respond to customer inquiries through chat in a timely and professional manner
• Provide accurate information and appropriate solutions to customer concerns
• Resolve customer issues efficiently while maintaining a positive customer experience
• Document customer interactions, concerns, and resolutions accurately in the system
• Escalate complex issues to the appropriate support teams when necessary
• Maintain high standards of customer service and professionalism

QUALIFICATIONS

• High School Graduate (Old Curriculum), Senior High School Graduate, or College Level/Graduate
• Good English communication skills, both written and verbal
• Strong written communication and customer service skills
• Willing to work onsite in Davao City
• Willing to work on shifting schedules, including weekends and holidays

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