Chat Support Agent – Onsite BPO (Davao City)

Metacom Business Processing Solutions; Davao City; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Training provided

Job summary

Metacom Business Processing Solutions in Davao City is seeking Chat Support Agents for on-site work at SM City Davao, SM Lanang, or Matina IT Park. No prior BPO experience is required; training will be provided to help you start your career in customer service.

You will assist customers via chat, answer questions, and provide accurate information while meeting quality and attendance standards in a shifting schedule, including weekends and holidays.

Qualifications

• No prior BPO experience required; training provided.
• Willing to work onsite in Davao City with shifting schedules including weekends and holidays.
• Proficient in written English and comfortable using a computer.

Responsibilities

• Responding to customer questions and concerns through chat
• Providing accurate information and assistance
• Helping customers with requests and basic account concerns
• Following the appropriate procedures when handling customer inquiries
• Documenting customer interactions and updating information when needed
• Making sure customers receive clear and helpful responses
• Meeting quality, productivity, and attendance standards

Skills

Written English communication

Computer literacy

Typing

Education

Senior High School graduate

College undergraduate

College graduate

Fresh graduate

Job description

Metacom Business Processing Solutions in Davao City is seeking Chat Support Agents for on-site work at SM City Davao, SM Lanang, or Matina IT Park. No prior BPO experience is required; training will be provided to help you start your career in customer service.

You will assist customers via chat, answer questions, and provide accurate information while meeting quality and attendance standards in a shifting schedule, including weekends and holidays.