Chat Support Specialist — Customer Care (Onsite, Davao)

Caldwell Communications Consultancy Philippines; Davao del Sur; On-site; PHP 233,578 - 279,781; Full time

Benefits offered by this job

Medical Reimbursement

Government Mandated Benefits

Health Insurance, HMO

Job summary

Caldwell Communications Consultancy Philippines is seeking Chat Support Representatives to provide customer service through chat and email, ensuring responsive and efficient communication. The role requires at least 1 year of call center experience, a high school graduate, and strong customer-focused skills. Candidates must be willing to work onsite in Davao City. Benefits include medical reimbursement and health insurance. Join our team to make a positive impact on customer experiences!

Qualifications

• 1 year of call center experience as chat support or non-voice.
• Willing to work onsite in Davao City.

Responsibilities

• Respond to customer inquiries via chat or email.
• Provide accurate information on products, services, or accounts.
• Resolve issues efficiently.
• Log all interactions in the system.
• Escalate complex issues to supervisors.
• Maintain service quality and client satisfaction metrics.

Skills

Customer-focused

Detail-oriented

Solution-driven

Basic computer skills

Multitasking

Education

High School or Senior High School graduate

Job description

Caldwell Communications Consultancy Philippines is seeking Chat Support Representatives to provide customer service through chat and email, ensuring responsive and efficient communication. The role requires at least 1 year of call center experience, a high school graduate, and strong customer-focused skills. Candidates must be willing to work onsite in Davao City. Benefits include medical reimbursement and health insurance. Join our team to make a positive impact on customer experiences!