Onsite CSR in Davao City - Paid Training & Growth

Metacom Careers; Davao Region; On-site; PHP 212,000 - 346,000; Full time

Benefits offered by this job

Performance-based incentives and bonos

Paid training and skills development

Career growth and advancement

Structured onboarding and support

Customer service experience growth

Job summary

Metacom Careers in Davao City is seeking a Customer Service Representative for an onsite, full-time role. The salary ranges from ₱19,000 to ₱31,000 per month, with paid training and opportunities for long-term career growth in customer service.

You will handle inquiries via phone, chat, or email; provide accurate information; resolve concerns professionally; and contribute to a positive customer experience while meeting quality and productivity targets.

Qualifications

• High School or Senior High School graduate welcome; college-level applicants also welcome.
• Good English communication skills, both verbal and written.
• Customer-focused with a professional approach to handling concerns.
• Basic computer skills and ability to navigate multiple applications.
• Willing to work onsite in Davao City and on shifting schedules.

Responsibilities

• Handle customer inquiries through phone, chat, or email.
• Provide accurate information and appropriate solutions.
• Address and resolve customer concerns professionally.
• Maintain a positive and professional customer experience.
• Document customer interactions and transactions accurately.
• Escalate complex issues to the appropriate department when necessary.
• Meet established quality, productivity, and customer satisfaction standards.
• Follow company procedures and account-specific guidelines.

Skills

English communication

Listening

Problem-solving

Multitasking

Customer focus

Basic computer skills

Education

High School graduate

Tools

Basic computer skills

Job description

Metacom Careers in Davao City is seeking a Customer Service Representative for an onsite, full-time role. The salary ranges from ₱19,000 to ₱31,000 per month, with paid training and opportunities for long-term career growth in customer service.

You will handle inquiries via phone, chat, or email; provide accurate information; resolve concerns professionally; and contribute to a positive customer experience while meeting quality and productivity targets.