Chat Support Representative | Tech Account - Paid Training | Davao City

Metacom Careers; Davao City; Vor Ort; PHP 234.000 - 280.000; Vollzeit

Benefits dieser Stelle

13th Month Pay

Paid training from Day 1

Competitive compensation package

Performance-based incentives

Government-mandated benefits

Career growth and development

Zusammenfassung

Metacom Careers in Davao City is hiring for an onsite Customer Support role. The successful candidate will respond to customer inquiries via chat, provide accurate information, and document interactions accurately in the system.

The position requires good English, strong written communication, and willingness to work shifting schedules including weekends and holidays. Training starts from day one with a competitive compensation package and government-mandated benefits.

Qualifikationen

• High School Graduate (Old Curriculum) or Senior High School Graduate, or College Level/Graduate.
• Good English communication skills, both written and verbal.
• Willing to work onsite in Davao City and on shifting schedules, including weekends and holidays.

Aufgaben

• Respond to customer inquiries through chat in a timely and professional manner
• Provide accurate information and appropriate solutions to customer concerns
• Resolve customer issues efficiently while maintaining a positive customer experience
• Document customer interactions, concerns, and resolutions accurately in the system
• Escalate complex issues to the appropriate support teams when necessary
• Maintain high standards of customer service and professionalism

Kenntnisse

Good English

Strong written communication

Customer service

Onsite in Davao City

Shift work including weekends

Ausbildung

High School Graduate / Senior High / College Level

Jobbeschreibung

Onsite | Up to ₱23,000 Monthly Basic Salary | Full-time

Compensation & Benefits

• Up to₱23,000monthly basic salary
• Competitive compensation package
• Performance-based incentives
• Paid training from Day 1
• Career growth and development opportunities
• Supportive and collaborative work environment
• Government-mandated benefits
• 13th Month Pay

Key Responsibilities

• Respond to customer inquiries through chat in a timely and professional manner
• Provide accurate information and appropriate solutions to customer concerns
• Resolve customer issues efficiently while maintaining a positive customer experience
• Document customer interactions, concerns, and resolutions accurately in the system
• Escalate complex issues to the appropriate support teams when necessary
• Maintain high standards of customer service and professionalism

Qualifications

• High School Graduate (Old Curriculum), Senior High School Graduate, or College Level/Graduate
• Good English communication skills, both written and verbal
• Strong written communication and customer service skills
• Willing to work onsite in Davao City
• Willing to work on shifting schedules, including weekends and holidays