Chat Support Representative (Non-voice) - Alorica Cubao - Work Onsite

Alorica Philippines; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Competitive salary range

Night differential

Paid training and incentives

HMO and government benefits

13th month pay

Paid vacation leave

Anniversary bonus

Annual performance increase

Job summary

A leading customer service company in Quezon City is looking for dedicated individuals to join their team. In this role, you will assist customers via email and chat, resolve complaints, and process orders. No prior experience is necessary as training will be provided, making it a perfect opportunity for fresh graduates and vocational students. The company offers a competitive salary, night differentials, and various benefits including paid training and HMO. Candidates must be willing to work onsite.

Qualifications

• No experience needed; training provided.
• Must be able to communicate clearly and follow guidelines.
• Open to fresh graduates and undergraduates.

Responsibilities

• Answer customer inquiries via email or chat.
• Resolve complaints and provide effective solutions.
• Process orders, payments, and refunds.

Skills

Customer service

Effective communication

Sales skills

Education

High School Graduate

Vocational Graduate

College Graduate

Job description

• Answer customer inquiries via email, or chat
• Resolve complaints and provide effective solutions
• Process orders, payments, and refunds
• Assist with product and service support
• Maintain accurate customer records in the system
• Communicate clearly and follow company guidelines
• Upsell or cross-sell products and services
• Coordinate with other teams for issue resolution
• Meet performance and quality metrics
• Gather and relay customer feedback

Requirements & Benefits of ALORICA PH!

• Competitive Salary Range
• NO BPO experience needed – We’ll train you!
• College Fresh grads, SHS & HS grads, College undergrads, Vocational Grad? WELCOME!
• 20% Night Differential
• Paid Training & Incentives
• HMO & Government Benefits
• 13th Month Pay
• Vacation Leave / Personal Time Off PAID
• Anniversary Bonus
• Annual Performance Increase
• WORK ONSITE with a professional & supportive team