Chat & Email Only Tech Support Specialist No BPO Exp

Caldwell Communications; Quezon City; On-site; PHP 174,000 - 290,000; Full time

Benefits offered by this job

Performance incentives

Bonuses

Paid training

Career growth opportunities

Job summary

Caldwell Communications in Quezon City is seeking a Technical Support Representative to assist customers with technical and service concerns. You will troubleshoot basic software, hardware, and internet issues and provide step-by-step technical guidance to resolve problems.

No BPO experience required; a High School or Senior High School diploma suffices. Good English communication, basic computer know-how and problem-solving skills are essential.

Qualifications

• High School or Senior High School graduate is required.
• No prior BPO or call center experience is needed.
• Good English communication skills are required.
• Basic computer knowledge and troubleshooting skills are necessary.
• Good problem-solving skills are important.
• Willing to work onsite and on shifting schedules.

Responsibilities

• Assist customers with technical and service concerns
• Troubleshoot basic software, hardware, and internet issues
• Provide step-by-step technical guidance
• Document issues and resolutions
• Escalate complex concerns when necessary
• Meet quality and productivity targets

Skills

English communication

Basic computer knowledge

Troubleshooting

Problem solving

Flexible schedule

Education

High School or Senior High School

Job description

Job Overview

• Position: Technical Support Representative
• Salary: Up to ₱26,000/month
• Location: Quezon City
• Experience: No experience required
• Setup: Onsite
• Training: Paid training from Day 1

Responsibilities

• Assist customers with technical and service concerns
• Troubleshoot basic software, hardware, and internet issues
• Provide step-by-step technical guidance
• Document issues and resolutions
• Escalate complex concerns when necessary
• Meet quality and productivity targets

Qualifications

• High School or Senior High School graduate
• No BPO or call center experience required
• Good English communication skills
• Basic computer knowledge and troubleshooting skills
• Good problem-solving skills
• Willing to work onsite and on shifting schedules

Benefits

• Up to ₱26,000 monthly basic salary
• Performance incentives and bonuses
• Paid technical training
• Career growth opportunities

Location West Avenue, Quezon City

Other possible sites: Cubao, Eastwood, Pasig, Manila, Marikina, Ortigas, and Bridgetowne