Chat and Email Technical Support

Caldwell Communications; Marikina; On-site; PHP 264,000 - 316,000; Full time

Benefits offered by this job

Performance incentives and bonuses

Paid technical training

Career growth opportunities

Job summary

Caldwell Communications is seeking a Technical Support Representative to assist customers with technical and service concerns onsite in Quezon City. No prior BPO experience is required; training is paid from Day 1 and English communication is essential.

The role offers growth opportunities and a competitive starting salary up to ₱26,000 per month. You will troubleshoot basic software and hardware issues, document resolutions, and ensure quality targets are met while working in rotating shifts.

Qualifications

• High School or Senior High School graduate.
• No BPO or call center experience required.
• Good English communication skills.
• Basic computer knowledge and troubleshooting skills.
• Good problem-solving skills.
• Willing to work onsite and on shifting schedules.

Responsibilities

• Assist customers with technical and service concerns.
• Troubleshoot basic software, hardware, and internet issues.
• Provide step-by-step technical guidance.
• Document issues and resolutions.
• Escalate complex concerns when necessary.
• Meet quality and productivity targets.

Skills

English communication

Basic computer skills

Troubleshooting

Problem solving

Willing to shift

Education

High School or Senior High School graduate

Job description

Job Overview

• Position: Technical Support Representative
• Salary: Up to ₱26,000/month
• Location: Quezon City
• Experience: No experience required
• Setup: Onsite
• Training: Paid training from Day 1

Responsibilities

• Assist customers with technical and service concerns
• Troubleshoot basic software, hardware, and internet issues
• Provide step-by-step technical guidance
• Document issues and resolutions
• Escalate complex concerns when necessary
• Meet quality and productivity targets

Qualifications

• High School or Senior High School graduate
• No BPO or call center experience required
• Good English communication skills
• Basic computer knowledge and troubleshooting skills
• Good problem-solving skills
• Willing to work onsite and on shifting schedules

Benefits

• Up to ₱26,000 monthly basic salary
• Performance incentives and bonuses
• Paid technical training
• Career growth opportunities

Location West Avenue, Quezon City

Other possible sites: Cubao, Eastwood, Pasig, Manila, Marikina, Ortigas, and Bridgetowne