Chat Support / Non-Voice | Paid Training | Chat Only

Metacom Careers; Davao del Sur; On-site; PHP 264,000 - 316,000; Full time

Benefits offered by this job

Paid training from Day 1

13th Month Pay

Career growth opportunities

Performance-based incentives

Government-mandated benefits

Competitive compensation package

Job summary

Metacom Careers is seeking a Customer Service Representative – Chat Support in Davao City to handle chat inquiries with professionalism and accuracy. This onsite role offers a monthly basic salary of up to ₱26,000, with paid training from Day 1 and opportunities for career growth within a supportive team.

You will respond to inquiries, provide solutions, document interactions, and escalate complex issues while maintaining high service standards. Shifts include weekends/holidays.

Qualifications

• High School or college background with good communication skills.
• Ability to type accurately and work under pressure.
• Strong written and verbal English communication.

Responsibilities

• Respond to customer inquiries through chat in a timely and professional manner.
• Provide accurate information and appropriate solutions to customer concerns.
• Resolve customer issues efficiently while maintaining a positive customer experience.
• Document customer interactions, concerns, and resolutions accurately in the system.
• Escalate complex issues to the appropriate support teams when necessary.
• Maintain high standards of customer service and professionalism.
• Meet established quality, productivity, and response time targets.
• Adhere to company policies, procedures, and service standards.

Skills

English proficiency

Typing speed

Written communication

Customer service

Multitasking

Onsite work

Education

High School Graduate (Old Curriculum)

Senior High School Graduate

College Level / Graduate

Tools

CRM systems

Job description

Customer Service Representative – Chat Support (Call Center | Davao City)

Onsite | Up to ₱26,000 Monthly Basic Salary | Full-time

COMPENSATION & BENEFITS

• Up to ₱26,000 monthly basic salary
• Competitive compensation package
• Performance-based incentives
• Paid training from Day 1
• Career growth and development opportunities
• Supportive and collaborative work environment
• Government-mandated benefits
• 13th Month Pay

KEY RESPONSIBILITIES

• Respond to customer inquiries through chat in a timely and professional manner
• Provide accurate information and appropriate solutions to customer concerns
• Resolve customer issues efficiently while maintaining a positive customer experience
• Document customer interactions, concerns, and resolutions accurately in the system
• Escalate complex issues to the appropriate support teams when necessary
• Maintain high standards of customer service and professionalism
• Meet established quality, productivity, and response time targets
• Adhere to company policies, procedures, and service standards

QUALIFICATIONS

• High School Graduate (Old Curriculum), Senior High School Graduate, or College Level/Graduate
• Good English communication skills, both written and verbal
• Strong written communication and customer service skills
• Fast and accurate typing skills with excellent attention to detail
• Basic computer proficiency and multitasking abilities
• Willing to work onsite in Davao City
• Willing to work on shifting schedules, including weekends and holidays

WORK SETUP

• Onsite work arrangement
• Full-time position
• Shifting schedule
• Paid training provided from Day 1