Chat Support - Fast Hiring | Chat Only | No Calls | Davao City

Metacom Careers; Philippines; On-site; PHP 180,000 - 240,000; Full time

Benefits offered by this job

Paid training from Day 1

13th Month Pay

Career growth opportunities

Supportive team environment

Government-mandated benefits

Job summary

Metacom Careers in the Philippines is hiring for chat support roles suitable for fresh graduates or those new to BPO. Paid training starts from day one, with opportunities to grow and promote within the company.

You will handle customer inquiries via chat, provide accurate information, document interactions, and escalate complex issues while maintaining professionalism and timely responses. Shifts include weekends and holidays, and onsite work in Davao City is required.

Qualifications

• High School graduate or higher required.
• Strong written and English communication skills.
• Fast and accurate typing skills.
• Willing to work onsite in Davao City and on rotating shifts, weekends/holidays.

Responsibilities

• Respond to customer inquiries through chat promptly and professionally.
• Provide accurate information and appropriate solutions.
• Resolve concerns while maintaining a positive customer experience.
• Document interactions and resolutions; escalate when needed.
• Maintain high standards of service and professionalism.
• Meet quality, productivity, and response time targets.
• Follow company policies and service standards.

Skills

English communication

Typing

Customer service mindset

Multitasking

Attention to detail

Education

High School Graduate or above

Tools

Basic computer skills

Job description

START YOUR CAREER WITH US

Looking for your first job or your next career opportunity in chat support We welcome High School Graduates, Senior High School Graduates, College Level, and College Graduates — whether you're a fresh applicant or an experienced BPO or customer service professional. No BPO experience No problem. Paid training is provided from Day 1. Already experienced Great. Bring your skills and grow with us.

Compensation & Benefits

• Performance-based incentives
• Paid training from Day 1
• Career growth and promotion opportunities
• Supportive and collaborative work environment
• Government-mandated benefits
• 13th Month Pay

Compensation, incentives, and additional benefits may vary depending on the assigned account, client program, qualifications, and final employment offer.

What You'll Do

• Respond to customer inquiries through chat in a timely and professional manner
• Provide accurate information and appropriate solutions
• Resolve customer concerns while maintaining a positive customer experience
• Document customer interactions and resolutions accuratelyEscalate complex concerns when necessary
• Maintain high standards of customer service and professionalism
• Meet quality, productivity, and response time standards
• Follow company policies, procedures, and service standards

Qualifications

• High School Graduate or above
• With or without BPO/customer service experience
• Strong written and English communication skills
• Fast and accurate typing skills
• Good attention to detail
• Basic computer skills and ability to multitask
• Customer-focused and willing to learn
• Willing to work onsite in Davao City
• Willing to work on shifting schedules, including weekends and holidays

Fresh graduates and first-time job seekers are welcome to apply. Experienced BPO, chat support, and customer service professionals are highly encouraged to apply as well.