Chat Support / Non-Voice (Good For Newbies | Paid Training | Pure Chat)

Metacom Careers; Davao del Sur; On-site; PHP 264,000 - 316,000; Full time

Benefits offered by this job

Competitive compensation package

Performance-based incentives

Paid training from Day 1

Career growth and development

Supportive and collaborative work env.

Government-mandated benefits

13th Month Pay

Job summary

Metacom Careers is hiring a Customer Service Representative – Chat Support to handle customer inquiries via live chat in a Davao City call center. This onsite, full-time role offers up to ₱26,000 monthly basic salary, with paid training from Day 1 and opportunities for growth.

Ideal candidates have a high school diploma or higher, strong English communication, fast and accurate typing, and basic computer skills. Willingness to work shifting schedules, including weekends and holidays, is required.

Qualifications

• High school diploma or higher is acceptable.
• Strong English communication skills (written & verbal).
• Excellent written and customer service skills.
• Fast, accurate typing with attention to detail.
• Basic computer proficiency and multitasking ability.
• Willing to work onsite in Davao City.
• Willing to work shifting schedules, including weekends/holidays.

Responsibilities

• Respond to customer inquiries through chat in a timely and professional manner.
• Provide accurate information and appropriate solutions to customer concerns.
• Resolve customer issues efficiently while maintaining a positive customer experience.
• Document customer interactions, concerns, and resolutions accurately in the system.
• Escalate complex issues to the appropriate support teams when necessary.
• Maintain high standards of customer service and professionalism.
• Meet established quality, productivity, and response time targets.
• Adhere to company policies, procedures, and service standards.

Skills

English proficiency

Typing

Customer service

Multitasking

Written communication

Education

High School Graduate

Senior High School Graduate

College level or graduate

Job description

Customer Service Representative – Chat Support (Call Center | Davao City)

Onsite | Up to ₱26,000 Monthly Basic Salary | Full-time

COMPENSATION & BENEFITS

• Up to ₱26,000 monthly basic salary


• Competitive compensation package


• Performance-based incentives


• Paid training from Day 1


• Career growth and development opportunities


• Supportive and collaborative work environment


• Government-mandated benefits


• 13th Month Pay

KEY RESPONSIBILITIES

• Respond to customer inquiries through chat in a timely and professional manner


• Provide accurate information and appropriate solutions to customer concerns


• Resolve customer issues efficiently while maintaining a positive customer experience


• Document customer interactions, concerns, and resolutions accurately in the system


• Escalate complex issues to the appropriate support teams when necessary


• Maintain high standards of customer service and professionalism


• Meet established quality, productivity, and response time targets


• Adhere to company policies, procedures, and service standards

QUALIFICATIONS

• High School Graduate (Old Curriculum), Senior High School Graduate, or College Level/Graduate


• Good English communication skills, both written and verbal


• Strong written communication and customer service skills


• Fast and accurate typing skills with excellent attention to detail


• Basic computer proficiency and multitasking abilities


• Willing to work onsite in Davao City


• Willing to work on shifting schedules, including weekends and holidays

WORK SETUP

• Onsite work arrangement


• Full-time position


• Shifting schedule


• Paid training provided from Day 1