Chat Support (Non-Voice | Paid Training | Up to 29k | At least Hs Grad)

Metacom Careers; Davao del Sur; On-site; PHP 295,000 - 353,000; Full time

Benefits offered by this job

Paid training from Day 1

Competitive compensation package

Performance-based incentives

Career growth and development

Supportive and collaborative work env.

Government-mandated benefits

13th Month Pay

Job summary

Metacom Careers is seeking a Customer Service Representative – Chat Support for an onsite role in Davao City. The position is full-time with a shifting schedule and paid training from Day 1.

You will handle chat inquiries, provide accurate information, and document interactions ensuring service quality. The role requires at least 1 year of BPO experience, strong English communication, and good typing with attention to detail.

Qualifications

• 1 year BPO experience or more.
• Good English communication skills, both written and verbal.
• Strong written communication and customer service skills.
• Fast and accurate typing with attention to detail.
• Willing to work onsite in Davao City.
• Willing to work on shifting schedules, including weekends and holidays.

Responsibilities

• Respond to customer inquiries through chat in a timely and professional manner
• Provide accurate information and appropriate solutions to customer concerns
• Resolve customer issues efficiently while maintaining a positive customer experience
• Document customer interactions, concerns, and resolutions accurately in the system
• Escalate complex issues to the appropriate support teams when necessary
• Maintain high standards of customer service and professionalism
• Meet established quality, productivity, and response time targets
• Adhere to company policies, procedures, and service standards

Skills

Customer service

Written communication

Verbal communication

Typing skills

Attention to detail

Computer basics

BPO experience

Onsite in Davao City

Education

High School Graduate / Senior High School / College Level

Job description

Customer Service Representative – Chat Support (Call Center | Davao City)

Onsite | Up to ₱29,000 Monthly Basic Salary | Full-time

COMPENSATION & BENEFITS

• Up to ₱29,000 monthly basic salary
• Competitive compensation package
• Performance-based incentives
• Paid training from Day 1
• Career growth and development opportunities
• Supportive and collaborative work environment
• Government-mandated benefits
• 13th Month Pay

KEY RESPONSIBILITIES

• Respond to customer inquiries through chat in a timely and professional manner
• Provide accurate information and appropriate solutions to customer concerns
• Resolve customer issues efficiently while maintaining a positive customer experience
• Document customer interactions, concerns, and resolutions accurately in the system
• Escalate complex issues to the appropriate support teams when necessary
• Maintain high standards of customer service and professionalism
• Meet established quality, productivity, and response time targets
• Adhere to company policies, procedures, and service standards

QUALIFICATIONS

• High School Graduate (Old Curriculum), Senior High School Graduate, or College Level/Graduate
• At least 1 year BPO experience
• Good English communication skills, both written and verbal
• Strong written communication and customer service skills
• Fast and accurate typing skills with excellent attention to detail
• Basic computer proficiency and multitasking abilities
• Willing to work onsite in Davao City
• Willing to work on shifting schedules, including weekends and holidays

WORK SETUP

• Onsite work arrangement
• Full-time position
• Shifting schedule
• Paid training provided from Day 1