Chat Support - Fast Hiring | Chat Only | No Calls | Davao City

Metacom Careers; Davao del Sur; On-site; PHP 167,000 - 234,000; Full time

Benefits offered by this job

Performance-based incentives

Paid training from Day 1

Career growth opportunities

Supportive work environment

Government-mandated benefits

13th Month Pay

Job summary

Metacom Careers is seeking entry-level chat support professionals in Davao City. Fresh graduates and seasoned customer service agents alike are welcome. Paid training starts Day 1, with incentives and growth opportunities within a collaborative team environment.

Ideal candidates bring strong written English, fast typing, and a customer-focused mindset. Willingness to work shifts, including weekends and holidays, is required for this onsite role.

Qualifications

• High School Graduate or above.
• With or without BPO/customer service experience.
• Strong written and English communication skills.
• Fast and accurate typing skills.
• Good attention to detail.
• Basic computer skills and ability to multitask.
• Customer-focused and willing to learn.
• Willing to work onsite in Davao City.
• Willing to work on shifting schedules, including weekends and holidays.

Responsibilities

• Respond to customer inquiries through chat in a timely and professional manner
• Provide accurate information and appropriate solutions
• Resolve customer concerns while maintaining a positive customer experience
• Document customer interactions and resolutions accurately
• Escalate complex concerns when necessary
• Maintain high standards of customer service and professionalism
• Meet quality, productivity, and response time standards
• Follow company policies, procedures, and service standards

Skills

Strong written English communication

English typing speed

Customer-focused

Willing to learn

Basic computer skills

Education

High School Graduate or above

Job description

START YOUR CAREER WITH US

Looking for your first job or your next career opportunity in chat support? We welcome High School Graduates, Senior High School Graduates, College Level, and College Graduates — whether you're a fresh applicant or an experienced BPO or customer service professional.

No BPO experience? No problem. Paid training is provided from Day 1.Already experienced? Great. Bring your skills and grow with us.

COMPENSATION & BENEFITS

• Performance-based incentives


• Paid training from Day 1


• Career growth and promotion opportunities


• Supportive and collaborative work environment


• Government-mandated benefits


• 13th Month Pay

Compensation, incentives, and additional benefits may vary depending on the assigned account, client program, qualifications, and final employment offer.

WHAT YOU'LL DO

• Respond to customer inquiries through chat in a timely and professional manner


• Provide accurate information and appropriate solutions


• Resolve customer concerns while maintaining a positive customer experience


• Document customer interactions and resolutions accurately


• Escalate complex concerns when necessary


• Maintain high standards of customer service and professionalism


• Meet quality, productivity, and response time standards


• Follow company policies, procedures, and service standards

QUALIFICATIONS

• High School Graduate or above


• With or without BPO/customer service experience


• Strong written and English communication skills


• Fast and accurate typing skills


• Good attention to detail


• Basic computer skills and ability to multitask


• Customer-focused and willing to learn


• Willing to work onsite in Davao City


• Willing to work on shifting schedules, including weekends and holidays

Fresh graduates and first-time job seekers are welcome to apply. Experienced BPO, chat support, and customer service professionals are highly encouraged to apply as well.