Technical Support Representative

iQor, Inc.; Carmen; Presencial; PHP 201.000 - 312.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

HMO benefits

Paid annual leave (up to 30 days)

Night differential pay

Group life insurance

Free onsite medical care

Training & coaching

Descripción de la vacante

iQor in the Philippines is hiring Customer Service Representatives to handle inbound calls, assist customers with solutions, and deliver friendly, professional service.

No prior BPO experience is required but is a plus; you'll receive training, performance incentives, HMO for you and dependents, paid leave up to 30 days, night differential pay, and additional benefits. Join a team focused on care and growth in Cavite, Carmen.

Formación

• Experience in customer service or BPO is a plus, but not required.
• Comfortable using a computer and navigating online tools.
• Willingness to learn and maintain a positive attitude.

Responsabilidades

• Take inbound calls with energy, empathy, and professionalism.
• Connect with customers, listen closely, and offer the right solutions.
• Build trust with clients and teammates by being dependable.
• Handle customer needs with care, aiming to resolve issues on the first call.
• Deliver excellent service while learning how to meet customer experience goals.
• Share product knowledge in a clear, friendly way that helps customers.

Conocimientos

Customer service

BPO experience

Comfortable with computers

Herramientas

CRM software

Descripción del empleo

Welcome to a Great Place for Great Careers!

At iQor, our Customer Service Representatives are more than voices on the phone—they’re the people customers trust for answers, support, and solutions. Here, every call is a chance to make a difference, whether it’s solving a problem or creating a moment of care.

From your very first day, you’ll be supported by a team that’s committed to helping you grow. Along the way, you’ll build new skills, enjoy benefits that matter, and shape a career that opens the door to a brighter future.

What Your Day-to-Day Looks Like

As a Customer Service Representative, you will:

• Take inbound calls with energy, empathy, and professionalism.
• Connect with customers, listen closely, and offer the right solutions.
• Build trust with clients and teammates by being dependable and supportive.
• Handle customer needs with care, aiming to resolve issues on the first call.
• Deliver excellent service while learning how to meet customer experience goals.
• Share product knowledge in a clear, friendly way that helps customers.

Who We’re Looking For

• Customer service or BPO experience is a plus, but not required
• A positive, dependable attitude with a willingness to learn
• Comfortable using a computer and navigating online tools

Why You’ll Love Working at iQor

• Competitive pay and allowances with monthly incentives.
• HMO benefits for you, plus options to enroll up to 5 dependents.
• Up to 30 days of paid leave annually (with up to 21 days convertible to cash).
• Night differential pay, group life insurance, and free onsite medical care.
• Training, coaching, and quarterly appraisals to support your career growth.

Ready to build great careers for success?