Pure Non-Voice Chat Support Representative + Urgent Hiring + Cebu Onsite

Logix BPO Pty; Cebu City; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Paid training

Career growth opportunities

Performance-based incentives

Supportive and professional work env.

International team

Job summary

Logix BPO Pty is seeking professional, customer-focused Non-Voice Chat Support Representatives to join our team in Cebu City. You will assist clients through a chat-based support platform, delivering clear, professional written communication and a positive experience.

The role emphasizes excellent written English, grammar, and attention to detail, with a shifting schedule and onsite work in Cebu City. Training is provided, and you will contribute to high-quality customer interactions within

Qualifications

• Excellent written English communication skills.
• Strong grammar, spelling and typing accuracy.
• Good communication and interpersonal skills.
• Comfortable assisting users through chat.
• Able to understand concerns and provide appropriate responses.
• Detail-oriented and organized.
• Positive attitude and willingness to learn.
• Willing to work onsite in Cebu City.
• Willing to work on a shifting schedule.
• Previous experience in customer service, chat support, or BPO is an advantage.

Responsibilities

• Assist clients and users through non-voice chat support.
• Respond to questions and provide appropriate assistance through written communication.
• Understand user concerns and provide clear and helpful responses.
• Maintain professional, friendly, and natural conversations.
• Build positive client interactions through effective communication.
• Provide information and assistance based on established guidelines and procedures.
• Maintain excellent grammar, spelling, tone, and attention to detail.
• Handle multiple conversations while maintaining service quality.
• Follow client policies, procedures, and communication standards.
• Escalate concerns when additional assistance is required.
• Maintain confidentiality and professionalism when handling user interactions.
• Meet assigned productivity and quality standards.

Skills

Written English

Grammar

Typing

Interpersonal skills

Detail-oriented

Customer-focused

Chat communication

Independent worker

Team player

Willing to learn

Job description

We are looking for professional, customer-focused, and detail-oriented Non-Voice Chat Support Representatives to join our team.

In this role, you will assist clients and users through a chat-based support platform. You will communicate with users, understand their needs, provide appropriate assistance, and help create a positive experience through clear, professional, and engaging written communication.

This position is ideal for individuals who are comfortable communicating through chat, have strong written English skills, and can build positive conversations while providing helpful and professional support.

Key Responsibilities

• Assist clients and users through non-voice chat support.

• Respond to questions and provide appropriate assistance through written communication.

• Understand user concerns and provide clear and helpful responses.

• Maintain professional, friendly, and natural conversations.

• Build positive client interactions through effective communication.

• Provide information and assistance based on established guidelines and procedures.

• Maintain excellent grammar, spelling, tone, and attention to detail.

• Handle multiple conversations while maintaining service quality.

• Follow client policies, procedures, and communication standards.

• Escalate concerns when additional assistance is required.

• Maintain confidentiality and professionalism when handling user interactions.

• Meet assigned productivity and quality standards.

Qualifications

• Excellent written English communication skills.

• Strong grammar, spelling, and typing accuracy.

• Good communication and interpersonal skills.

• Comfortable assisting different types of users through chat.

• Able to understand concerns and provide appropriate responses.

• Professional, friendly, and customer-focused approach.

• Strong attention to detail.

• Positive attitude and willingness to learn.

• Comfortable working in a fast-paced environment.

• Willing to work onsite in Cebu City.

• Willing to work on a shifting schedule.

• Previous experience in customer service, chat support, or BPO is an advantage.

Preferred Experience

• Non-Voice Customer Support

• Live Chat Support

• Customer Service

• Online Customer Assistance

• Client/User Support

• Social Media or Online Support

• BPO Industry

Work Schedule

The role follows a shifting schedule based on business requirements.

Why Join Us?

• Paid training.

• Career growth opportunities.

• Performance-based incentives.

• Supportive and professional work environment.

• Opportunity to work with an international team.

What We're Looking For

We are looking for individuals who are:

• Professional and helpful in written communication.

• Comfortable assisting users through online conversations.

• Patient and attentive when handling customer concerns.

• Detail-oriented and organized.

• Able to communicate clearly and naturally through chat.

• Reliable and able to work independently and as part of a team.

• Customer-focused and willing to learn.

• Willing to work onsite and on a shifting schedule.