Open for Fresh Grad - Chat/Email - (Pure Non-Voice) - Customer Service Representative

Caldwell Communications Consultancy Philippines; Makati; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Health Insurance

Government Mandated Benefits

Job summary

A leading communication consultancy is seeking a Customer Service Representative to assist customers through live chat and email channels in Makati. The role requires good grammar and multitasking abilities, focusing on resolving customer inquiries efficiently. Fresh graduates and students are encouraged to apply, and experience with customer service platforms like Zendesk or Salesforce is a plus. This position offers a full-time role with health insurance and mandated benefits.

Qualifications

• Ability to effectively communicate through live chat and email.
• Experience in handling customer inquiries and providing solutions.
• Familiarity with computer systems and tools.

Responsibilities

• Respond to customer inquiries via live chat and email.
• Provide accurate information and resolve customer issues.
• Document interactions and update customer records.

Skills

Good grammar, spelling, and sentence construction

Ability to multitask and handle multiple chat conversations simultaneously

Strong problem-solving and attention to detail

Customer-focused mindset and professional tone

Education

High/Senior High School

Tools

Zendesk

Freshdesk

Salesforce

Job description

Open for Fresh Grad - Chat/Email - (Pure Non-Voice) - Customer Service Representative

Caldwell Communications Consultancy Philippines

On-site - Makati Fresh Graduate/Student High/Senior High School Full-time

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Job Description

Medical Reimbursement

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO

Read More

The Chat & Email Support Representative is responsible for assisting customers through live chat and email channels only. This role focuses on delivering accurate information, resolving customer concerns efficiently, and maintaining a high level of written communication professionalism—without handling phone calls.

Key Responsibilities

• Respond to customer inquiries via live chat and email in a timely and professional manner
• Provide product, service, or account-related information clearly and accurately
• Resolve customer issues, complaints, or requests by following company guidelines
• Document interactions and update customer records properly
• Escalate complex concerns to the appropriate team when necessary
• Maintain quality, accuracy, and productivity standards
• Follow data privacy, security, and compliance policies at all times

Required Skills & Qualifications

• Good grammar, spelling, and sentence construction
• Ability to multitask and handle multiple chat conversations simultaneously
• Basic computer skills and familiarity with chat/email tools or CRM systems
• Strong problem-solving and attention to detail
• Customer-focused mindset and professional tone

Preferred Qualifications

• Previous experience in chat or email support
• Familiarity with customer service platforms (e.g., Zendesk, Freshdesk, Salesforce)
• Ability to work independently with minimal supervisionr
• Non-voice / back-office setup
• Can be office-based or remote (depending on company policy)
• Shift-based schedule may include weekends or holidays

Preview

HR Manager Caldwell Communications Consultancy Philippines

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