Open for Fresh Grad - Chat/Email - (Pure Non-Voice) - Customer Service Representative

Caldwell Communications Consultancy Philippines; Parañaque; On-site; PHP 223,000 - 335,000; Full time

Benefits offered by this job

Medical Reimbursement

Government Mandated Benefits

Health Insurance

HMO

Job summary

A leading communications consultancy is seeking a Fresh Graduate for the role of Chat/Email Customer Service Representative in Parañaque. This on-site position involves assisting customers through live chat and email only, ensuring high-quality communication and prompt issue resolution. Ideal candidates will have good grammar and multitasking abilities. Experience in chat or email support is preferred, as well as basic familiarity with CRM tools. A customer-focused mindset is essential for success in this role.

Qualifications

• Good command of English for effective communication.
• Experience with chat or email support is a plus.
• Basic computer skills and familiarity with chat/email tools or CRM systems.
• Strong problem-solving and attention to detail.
• Customer-focused mindset and professional tone.

Responsibilities

• Respond to inquiries via live chat and email.
• Provide accurate product and account information.
• Resolve customer complaints and requests efficiently.
• Document interactions and update records.
• Escalate complex concerns to the appropriate team when necessary.
• Maintain quality, accuracy, and productivity standards.
• Follow data privacy, security, and compliance policies at all times.

Skills

Good grammar, spelling, and sentence construction

Ability to multitask

Basic computer skills

Strong problem-solving

Customer-focused mindset

Education

High School diploma

Tools

Chat/email tools or CRM systems

Zendesk

Freshdesk

Salesforce

Job description

Open for Fresh Grad - Chat/Email - (Pure Non-Voice) - Customer Service Representative

Caldwell Communications Consultancy Philippines

On-site - Paranaque Fresh Graduate/Student High/Senior High School Full-time

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Job Description

Medical Reimbursement

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO

Read More

The Chat & Email Support Representative is responsible for assisting customers through live chat and email channels only. This role focuses on delivering accurate information, resolving customer concerns efficiently, and maintaining a high level of written communication professionalism—without handling phone calls.

Key Responsibilities

• Respond to customer inquiries via live chat and email in a timely and professional manner
• Provide product, service, or account-related information clearly and accurately
• Resolve customer issues, complaints, or requests by following company guidelines
• Document interactions and update customer records properly
• Escalate complex concerns to the appropriate team when necessary
• Maintain quality, accuracy, and productivity standards
• Follow data privacy, security, and compliance policies at all times

Required Skills & Qualifications

• Good grammar, spelling, and sentence construction
• Ability to multitask and handle multiple chat conversations simultaneously
• Basic computer skills and familiarity with chat/email tools or CRM systems
• Strong problem-solving and attention to detail
• Customer-focused mindset and professional tone

Preferred Qualifications

• Previous experience in chat or email support
• Familiarity with customer service platforms (e.g., Zendesk, Freshdesk, Salesforce)
• Ability to work independently with minimal supervision
• Non-voice / back-office setup
• Can be office-based or remote (depending on company policy)
• Shift-based schedule may include weekends or holidays