Chat & Email Support Specialist — Paid Training & Growth

STACKph; Metro Manila; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Competitive salary package

Paid training

HMO + Life Insurance coverage

Career growth and promotion

Job summary

STACKph is seeking a Chat and Email Support Representative in the Philippines to handle customer inquiries via chat and messaging platforms. The role emphasizes friendly, clear, and professional responses to ensure a positive customer experience, while documenting interactions in the system and adhering to company policies.

Ideal candidates are college graduates with at least 6 months of BPO experience, strong English communication skills, and willingness to work onsite on a shifting schedule.

Qualifications

• Must be a College Graduate/Associate/Vocational (2-year course) Graduate.
• With at least 6 months customer-facing or BPO experience.
• Good written and verbal communication skills in English.
• Willing to work onsite and on a shifting schedule.

Responsibilities

• Respond to customer inquiries through chat and messaging platforms
• Assist customers with concerns, account inquiries, and basic troubleshooting
• Provide accurate, clear, and professional responses
• Ensure a positive customer experience in every interaction
• Document customer concerns and resolutions in the system
• Follow company policies, processes, and quality standards

Skills

Communication skills

English proficiency

Education

College/Associate/Vocational graduate

Job description

STACKph is seeking a Chat and Email Support Representative in the Philippines to handle customer inquiries via chat and messaging platforms. The role emphasizes friendly, clear, and professional responses to ensure a positive customer experience, while documenting interactions in the system and adhering to company policies.

Ideal candidates are college graduates with at least 6 months of BPO experience, strong English communication skills, and willingness to work onsite on a shifting schedule.