Chat & Email Support Specialist - Non-Voice, Night Shift

Stack Sourcinggg; Taguig; On-site; PHP 279,000 - 391,000; Full time

Job summary

Stack Sourcinggg in Taguig, Philippines is seeking detail-oriented individuals for our Customer Service team focused on chat and email support with minimal voice work. This is a full-time on-site position at our Taguig office.

This role emphasizes written communication, accurate product information, and clear documentation in the system. Night shifts are available, with a streamlined recruitment process and opportunities for performance incentives.

Qualifications

• Strong written English with good grammar and clarity.
• Typing speed 30–35 words per minute.
• Willingness to work night shifts and weekends.

Responsibilities

• Manage and resolve customer inquiries via chat and email.
• Provide accurate product information and troubleshoot account issues.
• Document customer interactions clearly in the system.
• Maintain high satisfaction through professional written communication.

Skills

Strong written English

Typing 30–35 WPM

Customer service mindset

Education

High School Diploma (Old Curriculum) or Senior High School

Job description

Stack Sourcinggg in Taguig, Philippines is seeking detail-oriented individuals for our Customer Service team focused on chat and email support with minimal voice work. This is a full-time on-site position at our Taguig office.

This role emphasizes written communication, accurate product information, and clear documentation in the system. Night shifts are available, with a streamlined recruitment process and opportunities for performance incentives.