Chat & Email Support Specialist: Customer Care Pro

Six Eleven Global Services and Solutions, Inc.; Davao City; On-site; PHP 167,000 - 290,000; Full time

Job summary

Six Eleven Global Services and Solutions, Inc. in the Philippines is seeking a detail‑oriented Chat & Email Support to handle customer inquiries via chat and email, providing clear written responses and maintaining quality across all interactions.

The role requires an SHS graduate with at least 1 month of BPO or customer service experience, strong English writing, and a professional, patient demeanor. Training and growth opportunities are available.

Qualifications

• SHS graduate or higher; college undergraduates or graduates welcome.
• Minimum 1 month BPO or customer service experience (non-voice or voice).
• Written English communication with good grammar, spelling, punctuation.

Responsibilities

• Handle customer inquiries via chat and email promptly and professionally.
• Maintain high quality, efficiency, and accuracy standards across all written interactions.
• Adapt quickly to product updates, processes, and internal tools.

Skills

Reading comprehension

English written communication

Problem solving

Attention to detail

Professional demeanor

Education

Senior High School graduate

College undergraduates welcome

Job description

Six Eleven Global Services and Solutions, Inc. in the Philippines is seeking a detail‑oriented Chat & Email Support to handle customer inquiries via chat and email, providing clear written responses and maintaining quality across all interactions.

The role requires an SHS graduate with at least 1 month of BPO or customer service experience, strong English writing, and a professional, patient demeanor. Training and growth opportunities are available.