Remote Customer Support Specialist

STACKph; Makati; On-site; PHP 223,200 - 390,600; Full time

Job summary

STACKph in the Philippines is seeking a customer service specialist to provide exceptional support via chat and email, assist with inquiries, troubleshoot issues, and educate customers about products and services.

The role prefers a high school diploma, 0–2 years of experience, excellent English communication, and strong problem-solving abilities; Salesforce experience is a plus. This is a remote position with flexible scheduling, offering a collaborative team environment.

Qualifications

• High school diploma or equivalent preferred.
• 0–2 years of customer service experience preferred.
• Proficient in English; strong problem-solving skills.
• Experience with Salesforce is a plus.
• Excellent communication skills; team player; adaptable to changing environments.

Responsibilities

• Provide exceptional customer service via chat and email.
• Assist customers with inquiries, troubleshooting, and issue resolution.
• Maintain records of customer interactions and follow up on outstanding issues.
• Collaborate with team members to improve customer satisfaction and operational efficiency.
• Educate customers about products and services, ensuring they have the information needed.

Skills

English proficiency

Problem solving

Team player

Adaptable

Education

High school diploma or equivalent

Tools

Salesforce

Job description

STACKph in the Philippines is seeking a customer service specialist to provide exceptional support via chat and email, assist with inquiries, troubleshoot issues, and educate customers about products and services.

The role prefers a high school diploma, 0–2 years of experience, excellent English communication, and strong problem-solving abilities; Salesforce experience is a plus. This is a remote position with flexible scheduling, offering a collaborative team environment.