Chat Support Specialist (Non-Voice) - Entry Level, Pasig

STACKph; Pasig; On-site; PHP 200,880 - 301,320; Full time

Benefits offered by this job

13th Month Pay

Employee Loan

Pag-Ibig Fund

Free Meals

Gym Membership

Job summary

STACKph in Pasig city is seeking a chat support specialist to provide prompt and effective assistance to customers via online platforms. You will handle inquiries with clear, professional written communication and guide users through products and services.

Responsibilities include maintaining accurate records of interactions, collaborating with team members to improve processes, and delivering a positive customer experience.

Qualifications

• Educational qualifications: Diploma in a relevant field or equivalent experience.
• Experience Level: 0–2 years, entry-level position.
• Skills and Competencies: Strong written communication skills.
• Skills and Competencies: Ability to multitask and manage time effectively.
• Qualities and Traits: Patience and empathy for customer concerns.
• Qualities and Traits: Team-oriented with a positive attitude.

Responsibilities

• Provide prompt and effective chat support to customers via online platforms.
• Resolve customer inquiries and issues through written communication in a professional manner.
• Assist customers in navigating products and services, offering detailed explanations as needed.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve chat processes and enhance the customer experience.

Job description

STACKph in Pasig city is seeking a chat support specialist to provide prompt and effective assistance to customers via online platforms. You will handle inquiries with clear, professional written communication and guide users through products and services.

Responsibilities include maintaining accurate records of interactions, collaborating with team members to improve processes, and delivering a positive customer experience.