Email & Chat Support Specialist (Non-Voice, Paid Training)

Caldwell Communications Consultancy Philippines; Caloocan; On-site; PHP 279,000 - 334,800; Full time

Benefits offered by this job

Paid training

Transportation service provided

On-site parking

Flextime

Job summary

A prominent consultancy firm in the Philippines is seeking Email & Chat Support Associates for a non-voice customer support role. This position involves managing customer queries exclusively through email and live chat, with no phone calls required. Paid training is available, making this role suitable for both freshers and experienced candidates. The ideal applicants will have basic computer skills and a willingness to work in a fast-paced, supportive environment. The company offers a full-time, permanent position with a fixed salary and performance incentives.

Qualifications

• Basic computer knowledge and proficiency in typing are essential for this role.
• The ability to multitask and thrive in a fast-paced environment is crucial.
• Freshers and experienced candidates can apply as paid training will be provided.

Responsibilities

• Resolve customer issues by following standard operating procedures.
• Maintain accurate records of customer interactions.
• Ensure high levels of customer satisfaction through clear and courteous communication.
• Meet quality and productivity targets set by the team.

Skills

Basic computer knowledge

Typing skills

Ability to multitask

Customer service

Job description

A prominent consultancy firm in the Philippines is seeking Email & Chat Support Associates for a non-voice customer support role. This position involves managing customer queries exclusively through email and live chat, with no phone calls required. Paid training is available, making this role suitable for both freshers and experienced candidates. The ideal applicants will have basic computer skills and a willingness to work in a fast-paced, supportive environment. The company offers a full-time, permanent position with a fixed salary and performance incentives.