Customer Experience Specialist — Chat, Phone & Email (Bonus)

Recruitify_HR; Pampanga; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Incentives

HMO

Job summary

A leading recruitment firm is seeking a customer service representative in Pampanga, Philippines. The ideal candidate will have 2-5 years of customer service experience and excellent communication skills. Responsibilities include responding to customer inquiries via phone, email, and chat, assisting with product selection and order processing, and maintaining thorough records of customer interactions. This role is situated in a fast-paced work environment, requiring a customer-oriented mindset and problem-solving abilities.

Qualifications

• 2-5 years of customer service experience.
• Ability to handle customer complaints and queries with professionalism.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with product selection, order processing, and troubleshooting.
• Document customer interactions and feedback to improve service delivery.
• Work collaboratively with team members to enhance overall customer experience.

Skills

Excellent verbal and written communication skills

Strong problem-solving abilities

Customer-oriented mindset

Education

High School Diploma or equivalent

Job description

A leading recruitment firm is seeking a customer service representative in Pampanga, Philippines. The ideal candidate will have 2-5 years of customer service experience and excellent communication skills. Responsibilities include responding to customer inquiries via phone, email, and chat, assisting with product selection and order processing, and maintaining thorough records of customer interactions. This role is situated in a fast-paced work environment, requiring a customer-oriented mindset and problem-solving abilities.