Email & Chat Support Pro – Fast, Accurate Customer Care

Sapient Global Services; Valenzuela; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Commission

Performance Bonus

Job Training

Health Insurance (HMO)

Job summary

A customer service company in Valenzuela, Philippines is seeking an Email and Chat Support Agent to assist customers via email and live chat. Responsibilities include addressing inquiries, resolving issues, and maintaining professional communication. Candidates should possess strong typing and multitasking abilities, good problem-solving skills, and basic computer literacy. This role offers the opportunity for growth, incentives, and a focus on customer satisfaction.

Qualifications

• High school diploma or equivalent is required; college level preferred.
• Strong typing and multitasking abilities necessary.
• Basic computer literacy with online tools is essential.

Responsibilities

• Respond to customer inquiries through email and live chat in a timely manner.
• Resolve concerns such as refunds, cancellations, or billing questions.
• Document interactions and update customer information in the system.
• Escalate complex concerns to the appropriate departments.
• Ensure accuracy and quality in written responses.

Skills

Strong typing abilities

Good problem-solving skills

Customer service skills

Multitasking abilities

Basic computer literacy

Education

High school diploma or equivalent

Job description

A customer service company in Valenzuela, Philippines is seeking an Email and Chat Support Agent to assist customers via email and live chat. Responsibilities include addressing inquiries, resolving issues, and maintaining professional communication. Candidates should possess strong typing and multitasking abilities, good problem-solving skills, and basic computer literacy. This role offers the opportunity for growth, incentives, and a focus on customer satisfaction.