Chat & Email Support Representative Great Benefits

Caldwell Communications; Malabon; On-site; PHP 264,000 - 316,000; Full time

Benefits offered by this job

Salary up to ₱26,000

Incentives

Paid training

Career growth

Job summary

Caldwell Communications in Quezon City is hiring Customer Service Representatives for multiple accounts. You will assist customers via phone, chat, or email with accurate information and solutions, ensuring satisfaction and proper documentation. The position is onsite and involves shifting schedules, including weekends, with paid training.

Fresh graduates and those without BPO experience are welcome. A strong command of English and basic computer skills are essential to perform effectively in

Qualifications

• High school graduate or college level welcomed for CSR roles.
• Strong English communication and basic computer skills required.
• Onsite work with shifting schedules; no prior BPO experience needed.

Responsibilities

• Handle customer inquiries via phone, chat, or email.
• Provide accurate information and appropriate solutions.
• Resolve concerns professionally and document interactions.
• Escalate complex issues when necessary and meet quality targets.

Skills

Good English communication

Basic computer skills

Willing to work onsite

Education

High School or Senior High School graduate

College level or graduates welcome

Job description

Quick Job Overview

Onsite | Up to ₱26,000/month | Full-time | No BPO Experience Required

Position: Customer Service Representative (CSR)

Salary: Up to ₱26,000 monthly basic salary

Location: Quezon City

Work Setup: Onsite

Employment Type: Full-time

Experience: No BPO or call center experience required

Job Description

We are hiring Customer Service Representatives in Quezon City for various accounts, including Healthcare, Financial, Travel, Retail, Insurance, Technical Support, Sales, Hotel Reservation, Telecommunications (Telco), and other Customer Support Accounts. Assist customers with inquiries and concerns while providing accurate, professional, and efficient support.

Benefits

• Up to ₱26,000 monthly basic salary
• Performance incentives and bonuses
• Paid training
• Career growth opportunities

Qualifications

• High School or Senior High School graduate
• College level or graduates are welcome
• No BPO experience required
• Fresh graduates and first-time BPO applicants welcome
• Good English communication skills
• Basic computer skills
• Willing to work onsite and on shifting schedules

Responsibilities

• Handle customer inquiries through phone, chat, or email
• Provide accurate information and appropriate solutions
• Resolve customer concerns professionally
• Document customer interactions
• Escalate complex concerns when necessary
• Meet quality and customer satisfaction targets

Training & Work Setup

• Onsite: West Avenue, Quezon City
• Shifting schedule, including weekends and holidays
• Paid training provided