Entry-Level | Retail Chat & Email Support | No Calls

Caldwell Communications; Quezon City; Sur place; PHP 264 000 - 316 000; Plein temps

Avantages offerts par ce poste

Performance incentives and bonuses

Paid training

Career growth opportunities

Résumé du poste

Caldwell Communications is seeking a Customer Service Representative for Retail accounts in Quezon City. This onsite role handles product inquiries, orders, deliveries, and related issues with a focus on accurate, professional support.

No prior BPO experience is required; fresh graduates are welcome. Paid training provided, with opportunities for career growth and performance-based bonuses.

Qualifications

• High School or Senior High School graduate.
• College level or graduates are welcome.
• No BPO experience required.
• Fresh graduates and first-time BPO applicants welcome.
• Good English communication skills.
• Basic computer skills.
• Willing to work onsite and on shifting schedules.

Responsabilités

• Handle customer inquiries through phone, chat, or email.
• Assist with product, order, and delivery concerns.
• Provide support for returns, refunds, and exchanges.
• Resolve customer concerns professionally.
• Document customer interactions.
• Meet quality and customer satisfaction targets.

Connaissances

Good English communication

Basic computer skills

Willing to work onsite and shifting

Formation

High School graduate

College level or graduates welcome

Description du poste

Quick Job Overview

Position: Customer Service Representative – Retail Account

Salary: Up to ₱26,000 monthly basic salary

Location: Quezon City

Work Setup: Onsite

Employment Type: Full-time

Experience: No BPO or call center experience required

Job Description

We are hiring Customer Service Representatives for Retail, E-commerce, Order Support, Delivery, and other Customer Support Accounts in Quezon City. Assist customers with product inquiries, orders, deliveries, returns, refunds, exchanges, and other shopping-related concerns while providing accurate and professional support.

Benefits

• Up to ₱26,000 monthly basic salary
• Performance incentives and bonuses
• Paid training
• Career growth opportunities

Qualifications

• High School or Senior High School graduate
• College level or graduates are welcome
• No BPO experience required
• Fresh graduates and first-time BPO applicants welcome
• Good English communication skills
• Basic computer skills
• Willing to work onsite and on shifting schedules

Responsibilities

• Handle customer inquiries through phone, chat, or email
• Assist with product, order, and delivery concerns
• Provide support for returns, refunds, and exchanges
• Resolve customer concerns professionally
• Document customer interactions
• Meet quality and customer satisfaction targets

Training & Work Setup

• Onsite: West Avenue, Quezon City
• Shifting schedule, including weekends and holidays
• Paid training provided

Why Apply?

Start your BPO career with no prior BPO experience required. Gain valuable experience in Retail, E-commerce, Order Support, Delivery, and Customer Service Accounts while receiving paid training and opportunities for career growth.