No Exp Req Retail Order Support Non-Voice Agent

Caldwell Communications; Quezon City; On-site; PHP 264,000 - 316,000; Full time

Benefits offered by this job

Up to ₱26,000 monthly basic salary

Performance incentives and bonuses

Paid training

Career growth opportunities

Job summary

Caldwell Communications is hiring for a Customer Service Representative – Retail Account in Quezon City. This onsite, full-time role offers a basic salary up to ₱26,000 with incentives and paid training. No BPO experience is required; fresh graduates are welcome.

You will handle inquiries across phone, chat, and email, supporting product orders, deliveries, and returns. The position requires willingness to work on shifting schedules, including weekends and holidays, with opportunities for career

Qualifications

• High School or Senior High School graduate as minimum education.
• No BPO experience required.
• Fresh graduates and first-time BPO applicants welcome.
• Good English communication skills and basic computer skills.

Responsibilities

• Assist customers with product inquiries, orders, deliveries, returns, refunds, exchanges and other shopping-related concerns.
• Provide accurate and professional support via phone, chat or email.
• Document customer interactions and meet quality and customer satisfaction targets.
• Support Retail, E-commerce, and Order Support accounts in Quezon City on onsite shifts.

Skills

Customer service

English communication

Basic computer skills

Onsite work willingness

Education

High School / Senior High School graduate

College level or graduates welcome

Job description

Onsite | Up to ₱26,000/month | Full-time | No BPO Experience Required

Quick Job Overview

Position: Customer Service Representative – Retail Account

Salary: Up to ₱26,000 monthly basic salary

Location: Quezon City

Work Setup: Onsite

Employment Type: Full-time

Experience: No BPO or call center experience required

Job Description

We are hiring Customer Service Representatives for Retail, E-commerce, Order Support, Delivery, and other Customer Support Accounts in Quezon City. Assist customers with product inquiries, orders, deliveries, returns, refunds, exchanges, and other shopping-related concerns while providing accurate and professional support.

Benefits

• Up to ₱26,000 monthly basic salary
• Performance incentives and bonuses
• Paid training
• Career growth opportunities Qualifications
• High School or Senior High School graduate
• College level or graduates are welcome
• No BPO experience required
• Fresh graduates and first-time BPO applicants welcome
• Good English communication skills
• Basic computer skills
• Willing to work onsite and on shifting schedules
• Handle customer inquiries through phone, chat, or email
• Assist with product, order, and delivery concerns
• Provide support for returns, refunds, and exchanges
• Resolve customer concerns professionally
• Document customer interactions
• Meet quality and customer satisfaction targets
• Training & Work Setup
• Onsite: West Avenue, Quezon City
• Shifting schedule, including weekends and holidays
• Paid training provided