Healthcare Non-Voice Support Associate Chat & Email

Caldwell Communications; Valenzuela; On-site; PHP 264,000 - 316,000; Full time

Benefits offered by this job

Performance incentives

Bonuses

Paid training

Career growth opportunities

Job summary

Caldwell Communications is hiring a Customer Service Representative for Healthcare Accounts in Quezon City. The role handles inquiries related to benefits, claims, eligibility, and provider information while delivering professional support.

The position is onsite with shifting schedules, offering paid training and opportunities for career growth. Fresh graduates and those without BPO experience are welcome to apply.

Qualifications

• High School or Senior High School graduate.
• College level or graduates welcome.
• No BPO experience required.
• Fresh graduates welcome.
• Good English communication skills.
• Basic computer skills.

Responsibilities

• Handle customer inquiries via phone, chat, or email.
• Assist with healthcare benefits, insurance, claims, and coverage.
• Provide support with eligibility and provider information.
• Resolve customer concerns professionally.
• Document customer interactions.
• Meet quality and customer satisfaction targets.

Skills

Good English communication skills

Basic computer skills

Willing to work onsite and shifting

Education

High School or Senior High School graduate

College level or graduates welcome

Job description

Onsite | Up to ₱26,000/month | Full-time | No BPO Experience Required

Quick Job Overview

Position: Customer Service Representative - Healthcare Account

Salary: Up to ₱26,000 monthly basic salary

Location: Quezon City

Work Setup: Onsite

Employment Type: Full-time

Experience: No BPO or call center experience required

Job Description

We are hiring Customer Service Representatives for Healthcare, Medical, Insurance, Benefits, Claims, and other Customer Support Accounts in Quezon City. Assist customers with healthcare benefits, insurance coverage, claims, eligibility, provider information, and account concerns while providing accurate and professional support.

Benefits

• Up to ₱26,000 monthly basic salary
• Performance incentives and bonuses
• Paid training
• Career growth opportunities

Qualifications

• High School or Senior High School graduate
• College level or graduates are welcome
• No BPO experience required
• Fresh graduates and first-time BPO applicants welcome
• Good English communication skills
• Basic computer skills
• Willing to work onsite and on shifting schedules

Responsibilities

• Handle customer inquiries through phone, chat, or email
• Assist with healthcare benefits, insurance, claims, and coverage
• Provide support with eligibility and provider information
• Resolve customer concerns professionally
• Document customer interactions
• Meet quality and customer satisfaction targets

Training & Work Setup

• Onsite: West Avenue, Quezon City
• Shifting schedule, including weekends and holidays
• Paid training provided

Why Apply?

Start your BPO career with no prior BPO experience required. Gain valuable experience in Healthcare, Medical, Insurance, Benefits, Claims, and Customer Support Accounts while receiving paid training and opportunities for career growth.

Join our team as a Customer Service Representative - Healthcare Account and take the next step toward a rewarding career in the BPO industry.