Pure Chat/Email Only | Online Retail Support Representative

Caldwell Communications; Marikina; On-site; PHP 264,000 - 316,000; Full time

Benefits offered by this job

Performance incentives and bonuses

Paid training

Career growth opportunities

Job summary

Caldwell Communications is hiring a Customer Service Representative for Retail accounts, onsite in Quezon City. You will handle product inquiries, orders, deliveries, returns, refunds, and exchanges, delivering professional support to shoppers.

No prior BPO experience is required; fresh graduates are welcome and will receive paid training and opportunities for growth within the company.

Qualifications

• No BPO or call center experience required.
• Fresh graduates welcome.
• Good English communication skills.
• Basic computer skills.

Responsibilities

• Assist customers with product inquiries, orders, deliveries, returns, refunds, exchanges and other shopping-related concerns with accurate and professional support.
• Handle customer inquiries via phone, chat or email.
• Resolve customer concerns professionally and document interactions.
• Meet quality and customer satisfaction targets.

Skills

Good English communication

Basic computer skills

Education

High School or Senior High School graduate

College level or graduates welcome

Job description

Onsite | Up to ₱26,000/month | Full-time | No BPO Experience Required

Quick Job Overview

Position: Customer Service Representative – Retail Account

Salary: Up to ₱26,000 monthly basic salary

Location: Quezon City

Work Setup: Onsite

Employment Type: Full-time

Experience: No BPO or call center experience required

Job Description: We are hiring Customer Service Representatives for Retail, E-commerce, Order Support, Delivery, and other Customer Support Accounts in Quezon City. Assist customers with product inquiries, orders, deliveries, returns, refunds, exchanges, and other shopping-related concerns while providing accurate and professional support.

• Up to ₱26,000 monthly basic salary
• Performance incentives and bonuses
• Paid training
• Career growth opportunities Qualifications
• High School or Senior High School graduate
• College level or graduates are welcome
• No BPO experience required
• Fresh graduates and first-time BPO applicants welcome
• Good English communication skills
• Basic computer skills
• Willing to work onsite and on shifting schedules
• Handle customer inquiries through phone, chat, or email
• Assist with product, order, and delivery concerns
• Provide support for returns, refunds, and exchanges
• Resolve customer concerns professionally
• Document customer interactions
• Meet quality and customer satisfaction targets
• Training & Work Setup
• Onsite: West Avenue, Quezon City
• Shifting schedule, including weekends and holidays
• Paid training provided