Chat & Email Customer Support — Flexible Hours, Up to 24k

Concentrix Philippines; Makati; Vor Ort; PHP 244.000 - 292.000; Vollzeit

Benefits dieser Stelle

Comprehensive training programmes

Career advancement opportunities

Supportive team environment

Performance-based incentives

Health and wellness benefits

Flexible scheduling options

Zusammenfassung

Concentrix Philippines in Makati City is seeking a Customer Service Representative to join our team. This full-time role focuses on delivering excellent written customer support via email and chat, building strong client relationships and resolving issues professionally.

You will handle inquiries, document interactions, meet performance targets, and collaborate with colleagues to maintain service quality. A high school diploma and strong written communication are required; training and growth

Qualifikationen

• Excellent written communication with strong grammar and attention to detail.
• Proven customer service experience, preferably in a call centre or support role.
• Strong problem-solving and creative thinking.
• Ability to multitask and handle multiple chats or emails simultaneously.
• Proficiency with email platforms and chat-based support tools.
• Patience, empathy and a customer-first mindset.
• Ability to work independently and as part of a team.
• High school diploma or equivalent; further qualifications are a plus.
• Willingness to adapt in a fast-paced environment.

Aufgaben

• Respond to customer inquiries via email and chat in a timely and professional manner.
• Provide accurate information and effective solutions to customer concerns and issues.
• Maintain a professional and courteous tone whilst communicating with customers.
• Document customer interactions and maintain detailed records of all transactions.
• Follow company policies and procedures to ensure consistent service quality.
• Collaborate with team members and other departments to resolve complex customer issues.
• Identify and elevate urgent or sensitive issues to management as required.
• Continuously strive to improve customer satisfaction ratings and feedback scores.
• Meet performance targets including response time, resolution rate and customer satisfaction metrics.

Kenntnisse

Written communication

Customer service experience

Problem-solving

Multitasking

Technical proficiency

Empathy

Team player

Independent work

Ausbildung

High school diploma

Tools

Email platforms

Chat-based support tools

Computer systems

Jobbeschreibung

Concentrix Philippines in Makati City is seeking a Customer Service Representative to join our team. This full-time role focuses on delivering excellent written customer support via email and chat, building strong client relationships and resolving issues professionally.

You will handle inquiries, document interactions, meet performance targets, and collaborate with colleagues to maintain service quality. A high school diploma and strong written communication are required; training and growth