Customer Service Representative -Concentrix Makati

Lexie Staffing co.; Makati; On-site; PHP 279,000 - 391,000; Full time

Job summary

A staffing agency is seeking a Customer Service Representative to provide exceptional service via phone, email, and chat. The ideal candidate holds a Bachelor’s degree and has up to 2 years of experience in customer service. Strong communication and organizational skills are essential. This role is set in a fast-paced environment with flexible hours.

Qualifications

• 0–2 years of experience in customer service or related field.
• Ability to handle customer complaints with empathy and patience.
• Proficient in English, strong organizational skills, and a solid work ethic.
• Excellent communication and interpersonal skills.
• Ability to handle customer complaints with empathy and patience.
• Fast-paced environment with the ability to work flexible hours.

Responsibilities

• Provide exceptional customer service to clients via phone, email, and chat.
• Assist customers with inquiries, issues, and product information in a timely manner.
• Document customer interactions and maintain accurate records.
• Collaborate with team members to resolve complex customer issues.
• Continuously improve customer service skills and knowledge of products.

Skills

Proficient in English

Strong organizational skills

Excellent communication skills

Interpersonal skills

Interpersonal skills

Education

Bachelor’s degree in a relevant field

Job description

Overview

• Provide exceptional customer service to clients via phone, email, and chat.
• Assist customers with inquiries, issues, and product information in a timely manner.
• Document customer interactions and maintain accurate records.
• Collaborate with team members to resolve complex customer issues.
• Continuously improve customer service skills and knowledge of products.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred
• Experience Level: 0–2 years of experience in customer service or related field
• Skills and Competencies: Proficient in English, strong organizational skills, and a solid work ethic
• Qualities and Traits: Excellent communication and interpersonal skills
• Responsibilities and Duties: Ability to handle customer complaints with empathy and patience
• Working Conditions: Fast-paced environment with the ability to work flexible hours