Customer Service Pro - Call Center CSR | Up to 25K

Concentrix Philippines; Mandaluyong; On-site; PHP 223,000 - 279,000; Full time

Benefits offered by this job

Healthcare coverage

Performance incentives

Career advancement

Training and development

Job summary

Concentrix Philippines is seeking a Customer Service Representative based in Mandaluyong City, Metro Manila. This full-time role involves delivering exceptional support to clients' customers through various channels as part of a busy call centre team.

You will handle inquiries, use databases to document interactions, and strive for timely resolutions while upholding service quality standards. Training and development are provided, with opportunities for career growth.

Qualifications

• Strong communication and active listening skills.
• Prior customer service or call centre experience preferred.
• Proficiency with computer systems and call centre software.

Responsibilities

• Handle inbound and outbound customer calls professionally and courteously, resolving inquiries and providing product or service information.
• Access customer information using call centre systems and update records accurately.
• Respond to customer concerns with empathy and patience to achieve timely resolutions.
• Maintain accurate records of interactions and follow up on outstanding issues.
• Adhere to company policies and quality standards to meet performance targets.
• Collaborate with team members and supervisors to share knowledge and support goals.
• Identify and escalate complex issues to appropriate departments or management.
• Participate in training sessions to continuously improve skills and product knowledge.

Skills

Excellent communication

Customer service

Problem solving

Multitasking

Empathy

Attention to detail

Education

High school diploma

Tools

Call centre software

CRM databases

Job description

Concentrix Philippines is seeking a Customer Service Representative based in Mandaluyong City, Metro Manila. This full-time role involves delivering exceptional support to clients' customers through various channels as part of a busy call centre team.

You will handle inquiries, use databases to document interactions, and strive for timely resolutions while upholding service quality standards. Training and development are provided, with opportunities for career growth.