Good with words? Get paid up to 24k to support customers through chat and email!

Concentrix Philippines; Makati; On-site; PHP 244,000 - 292,000; Full time

Benefits offered by this job

Comprehensive training programmes

Career advancement opportunities

Supportive team environment

Performance-based incentives

Health and wellness benefits

Flexible scheduling options

Job summary

Concentrix Philippines in Makati City is seeking a Customer Service Representative to join our team. This full-time role focuses on delivering excellent written customer support via email and chat, building strong client relationships and resolving issues professionally.

You will handle inquiries, document interactions, meet performance targets, and collaborate with colleagues to maintain service quality. A high school diploma and strong written communication are required; training and growth

Qualifications

• Excellent written communication with strong grammar and attention to detail.
• Proven customer service experience, preferably in a call centre or support role.
• Strong problem-solving and creative thinking.
• Ability to multitask and handle multiple chats or emails simultaneously.
• Proficiency with email platforms and chat-based support tools.
• Patience, empathy and a customer-first mindset.
• Ability to work independently and as part of a team.
• High school diploma or equivalent; further qualifications are a plus.
• Willingness to adapt in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via email and chat in a timely and professional manner.
• Provide accurate information and effective solutions to customer concerns and issues.
• Maintain a professional and courteous tone whilst communicating with customers.
• Document customer interactions and maintain detailed records of all transactions.
• Follow company policies and procedures to ensure consistent service quality.
• Collaborate with team members and other departments to resolve complex customer issues.
• Identify and elevate urgent or sensitive issues to management as required.
• Continuously strive to improve customer satisfaction ratings and feedback scores.
• Meet performance targets including response time, resolution rate and customer satisfaction metrics.

Skills

Written communication

Customer service experience

Problem-solving

Multitasking

Technical proficiency

Empathy

Team player

Independent work

Education

High school diploma

Tools

Email platforms

Chat-based support tools

Computer systems

Job description

About the role

Concentrix Philippines is seeking a Customer Service Representative to join our dynamic team in Makati City, Metro Manila. This is a full-time position where you will provide exceptional support to customers through written communication channels, including chat and email. As someone with strong communication skills, you'll play a vital role in delivering high-quality customer service and building lasting relationships with our clients. This is an excellent opportunity for individuals who excel at written communication and have a passion for helping customers resolve their issues efficiently and professionally.

Key responsibilities

• Respond to customer inquiries via email and chat in a timely and professional manner
• Provide accurate information and effective solutions to customer concerns and issues
• Maintain a professional and courteous tone whilst communicating with customers
• Document customer interactions and maintain detailed records of all transactions
• Follow company policies and procedures to ensure consistent service quality
• Collaborate with team members and other departments to resolve complex customer issues
• Identify and elevate urgent or sensitive issues to management as required
• Continuously strive to improve customer satisfaction ratings and feedback scores
• Meet performance targets including response time, resolution rate and customer satisfaction metrics

What we're looking for

• Excellent written communication skills with strong attention to detail and grammar
• Proven customer service experience, preferably in a call centre or customer support environment
• Strong problem-solving abilities and the capacity to think creatively when addressing customer challenges
• Ability to multitask and manage multiple customer interactions simultaneously
• Proficiency with computer systems, email platforms and chat-based support tools
• Patience, empathy and a genuine desire to help customers
• Ability to work independently whilst being a supportive team player
• High school diploma or equivalent; additional qualifications or certifications in customer service are advantageous
• Flexible attitude towards working in a fast-paced environment and willingness to adapt to changing priorities

What we offer

Concentrix Philippines provides competitive compensation with the potential to earn up to 24,000 PHP based on performance and experience. We are committed to supporting our employees' growth and development through:

• Comprehensive training programmes to ensure your success in the role
• Career advancement opportunities within our expanding organisation
• Supportive team environment with experienced supervisors and mentors
• Performance-based incentives and recognition programmes
• Health and wellness benefits to support your overall wellbeing
• Flexible scheduling options to help maintain work-life balance

About us

Concentrix Philippines is a leading provider of customer experience solutions, dedicated to delivering exceptional service on behalf of our global clients. With a commitment to excellence and innovation, we employ thousands of dedicated professionals across the Philippines who are passionate about creating positive customer experiences. We pride ourselves on maintaining a workplace culture that values diversity, collaboration and continuous improvement. At Concentrix, we believe our employees are our greatest asset, and we invest in their professional development and wellbeing. We are an equal opportunity employer committed to building a workforce that reflects the communities we serve.