CSR Hiring | Email & Chat Support | Minimal Calls

TASK AGENCIES INC; Mabalacat; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Competitive salary package

Comprehensive training programme

Career development opportunities

Health & wellness benefits

Performance-based incentives andrecogn

Recognition programmes for outstanding

Collaborative team environment

Flexible scheduling

Employee assistance programmes

Job summary

TASK AGENCIES INC is hiring a Customer Service Representative to join our team in the Clark Freeport Zone, Pampanga. This full-time role focuses on delivering support via email and chat, with minimal inbound calls, acting as the voice of our brand and ensuring courteous, accurate assistance to customers.

You'll document interactions in our CRM, adhere to SLAs, and collaborate with colleagues to maintain high satisfaction.

Qualifications

• High school diploma or equivalent; further education or certification is a plus.
• Experience in customer service or call centre with email and chat support.
• Excellent written and verbal communication; professional tone.

Responsibilities

• Respond promptly to customer inquiries via email and chat within SLAs.
• Provide accurate, helpful assistance to resolve issues on first contact where possible.
• Document all interactions in the CRM system.
• Handle minimal inbound calls for product inquiries or account information.
• Maintain a professional, empathetic tone and escalate when needed.
• Follow company policies, procedures and quality standards.
• Collaborate with team members and other departments.
• Seek opportunities to improve customer satisfaction and efficiency.

Skills

Customer service

Email support

Chat support

Multitasking

Typing 40 wpm

Education

High school diploma

Tools

CRM systems

Email platforms

Chat software

Job description

CSR Hiring | Email & Chat Support | Minimal Calls

TASK AGENCIES INC is seeking a Customer Service Representative to join our dynamic team in the Clark Freeport Zone, Pampanga. This is a full-time position focused on delivering exceptional customer support through email and chat channels, with minimal inbound calls. As a CSR, you will be the voice and text of our brand, providing timely, professional, and courteous assistance to our valued customers. This role is crucial in maintaining customer satisfaction and loyalty whilst supporting the overall objectives of our customer service operations.

Key responsibilities

Respond promptly to customer inquiries via email and chat within established service level agreements

Provide accurate, helpful, and professional assistance to resolve customer issues and concerns on the first contact whenever possible

Document all customer interactions thoroughly in the company's customer relationship management system

Handle minimal inbound calls, assisting customers with product inquiries, technical support, or general account information

Maintain a professional and empathetic tone whilst addressing customer complaints and escalating issues to management when necessary

Follow company policies, procedures, and quality standards consistently

Collaborate with team members and other departments to ensure seamless customer experience

Continuously seek opportunities to improve customer satisfaction and operational efficiency

What we're looking for

High school diploma or equivalent; further education or customer service certification is a plus

Proven experience in a customer service or call centre environment, preferably with email and chat support experience

Excellent written and verbal communication skills with the ability to articulate information clearly and professionally

Strong problem-solving abilities and the capacity to think critically when handling customer issues

Proficiency with computer systems, email platforms, and chat software; typing speed of at least 40 words per minute

Ability to multitask and manage multiple customer inquiries simultaneously whilst maintaining quality

Patient, empathetic, and calm demeanour, especially when dealing with difficult or frustrated customers

Attention to detail and accuracy in documenting customer information and interactions

Flexibility to adapt to shift schedules and availability to work during peak business hours

Excellent time management skills and the ability to prioritise tasks effectively

What we offer

Competitive salary package commensurate with experience and qualifications

Comprehensive training programme to equip you with product knowledge and customer service best practices

Career development opportunities within TASK AGENCIES INC with potential for advancement into supervisory or specialised roles

Health and wellness benefits to support your overall wellbeing

Performance-based incentives and recognition programmes for outstanding service

A supportive and collaborative team environment where your contributions are valued

Flexible scheduling options where applicable to support work-life balance

Access to employee assistance programmes and counselling services

About us

TASK AGENCIES INC is a leading customer service provider dedicated to delivering world-class support solutions to our clients and their customers. With operations in the Clark Freeport Zone, Pampanga, we pride ourselves on maintaining the highest standards of professionalism, efficiency, and customer satisfaction. Our team is composed of skilled professionals who are passionate about exceeding customer expectations and driving business success. We believe in fostering a positive workplace culture where innovation, collaboration, and continuous improvement are encouraged and rewarded. Our mission is to be a trusted partner in delivering exceptional customer experiences that enhance brand loyalty and business growth.