CGM Tech Support Specialist - Hybrid

Dexcom Inc.; Pasay; Hybrid; PHP 2,155,172 - 3,078,817; Full time

Benefits offered by this job

Comprehensive benefits program

Growth opportunities

Access to career development

Job summary

Dexcom Inc. seeks a Technical Support Representative to engage with customers using Dexcom products. You will assist patients, parents, and caretakers, ensuring a high-quality experience by providing troubleshooting and technical support.

The ideal candidate has experience in a contact center, a technical background is preferable, and must be willing to work in a hybrid environment. Additionally, growth opportunities and comprehensive benefits are offered.

Qualifications

• Experience working in a contact center.
• Preferably with a technical background.
• Willingness to work on a hybrid/flex work arrangement.

Responsibilities

• Respond to customer product inquiries via multiple channels.
• Resolve customer concerns regarding product-related issues.
• Document recurring technical issues to support product quality.

Skills

Interpersonal skills

Technical product knowledge

Customer service

Education

At least a college level education

Job description

Dexcom Inc. seeks a Technical Support Representative to engage with customers using Dexcom products. You will assist patients, parents, and caretakers, ensuring a high-quality experience by providing troubleshooting and technical support.

The ideal candidate has experience in a contact center, a technical background is preferable, and must be willing to work in a hybrid environment. Additionally, growth opportunities and comprehensive benefits are offered.