Technical Support Representative 1

20 DexCom Philippines Inc; Cebu City; Hybrid; PHP 260,000 - 380,000; Full time

Job summary

Dexcom Philippines Inc. is seeking a Technical Support Representative to assist patients and caregivers using Dexcom CGM products.

The role involves resolving product inquiries via phone, email, or chat, documenting issues, and ensuring high-quality customer experiences in a hybrid work setup. The ideal candidate has 0–2 years in a related field, a college-level background or a high school diploma with relevant exposure, and strong interpersonal/technical skills to troubleshoot equipment and

Qualifications

• 0–2 years of related experience.
• High school diploma or equivalent required; college-level preferred.
• Experience in a contact center is preferred.

Responsibilities

• Respond to customer product inquiries via phone, email, or chat.
• Resolve concerns during installation, operation, maintenance or product application.
• Document recurring issues to support product quality and development.

Skills

Contact center experience

Technical background

Interpersonal skills

Hybrid work

Education

College-level

High school diploma or equivalent

Job description

The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health. We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team: As a Technical Support Representative at Dexcom, you will be interacting with patients, parents, caretakers for people affected by diabetes that use Dexcom products. Your assistance gives the entire family a sense of comfort and ability to move forward with their lives in a positive and productive way. Working in a dynamic environment with our dedicated and focused team, you ensure a high-quality experience for each patient by appropriately engaging and connecting with them as you provide troubleshooting assistance to determine why the service, equipment or feature is inoperable and/or to troubleshoot their issues so they can use Dexcom products as intended.

Where you come in: You will respond to customer product inquiries via telephone or in written internet-based email and chat sessions. You are to resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters. Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities. You will troubleshoot problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action. You are to document customer information and recurring technical issues to support product quality programs and product development.

What makes you successful:

• You must have an experience working in a Contact Center Preferably with technical background
• You must be willing to work on a hybrid/flex work arrangement
• You must bet at least college level

What you’ll get:

• A front row seat to life changing CGM technology.
• Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required: 0-5% Experience and Education Requirements: Typically requires 0- 2 years of related experience and a High school diploma/certificate or equivalent.

#LI-Hybrid

Since 1999, Dexcom has simplified and revolutionized diabetes management, positively impacting millions worldwide. At Dexcom, we're more than just a medical device company; we're a collective of visionary thinkers, trailblazers, and problem solvers. Our mission transcends the ordinary. We aim to revolutionize healthcare, one groundbreaking technology at a time.