Technical Support Supervisor - Lead CGM Support & Growth

20 DexCom Philippines Inc; Cebu City; On-site; PHP 781,000 - 1,228,000; Full time

Benefits offered by this job

Competitive benefits package

Global growth opportunities

Career development programs

Job summary

Dexcom Corporation is seeking a Technical Support Supervisor to lead a high‑volume call center team and drive performance. The role focuses on troubleshooting, cross‑functional collaboration, and coaching staff to exceed service standards while ensuring quality customer outcomes.

The position requires a Bachelor's degree and 5–8 years of industry experience with informal management or team lead roles, including availability for evenings, holidays, and weekends.

Qualifications

• Bachelor’s degree and 5–8 years of industry experience.
• Informal management or team lead experience.
• Experience leading teams in high call volume environments.

Responsibilities

• Lead a team in a high volume call center environment.
• Manage day-to-day operations, troubleshoot and coordinate with other departments.
• Design efficient processes and enforce Technical Support policies.
• Coach and train employees to meet service level goals.
• Adapt to evenings, holidays, weekends as needed.

Skills

Team leadership

Troubleshooting

Communication

Collaboration

Training

Coaching

Education

Bachelor's degree

Job description

Dexcom Corporation is seeking a Technical Support Supervisor to lead a high‑volume call center team and drive performance. The role focuses on troubleshooting, cross‑functional collaboration, and coaching staff to exceed service standards while ensuring quality customer outcomes.

The position requires a Bachelor's degree and 5–8 years of industry experience with informal management or team lead roles, including availability for evenings, holidays, and weekends.