Senior Technical Support Manager, 24/7 Health Tech

Dexcom; Manila; Hybrid; PHP 900,000 - 1,200,000; Full time

Job summary

Dexcom Philippines is seeking a Technical Support Manager to lead a 24/7 team that assists patients, parents, and caregivers using Dexcom CGM products. You will guide staff on issue resolution, ensure service levels, and drive process improvements across the department in a hybrid work model.

The role requires 5+ years in a senior call center management position, excellent English communication, and flexibility to work weekends.

Qualifications

• 5+ years’ experience as a Manager or above within a high call volume call center environment preferably in Diabetes, Technology or Health related field.
• Excellent English verbal and written communication skills, including effective listening skills.
• Willingness to work weekends and adapt to customer call volume and seasonality.

Responsibilities

• Manage day-to-day activities of a 24/7 Technical Support team.
• Coach and mentor staff; conduct performance reviews and development plans.
• Ensure staffing levels meet corporate quality and service goals.
• Implement and interpret policies; collaborate with other departments to resolve issues.
• Oversee training programs and support new product launches; participate in budgeting.

Skills

Call center management

Leadership

Staff training

English communication

Education

Bachelor’s degree

Job description

Dexcom Philippines is seeking a Technical Support Manager to lead a 24/7 team that assists patients, parents, and caregivers using Dexcom CGM products. You will guide staff on issue resolution, ensure service levels, and drive process improvements across the department in a hybrid work model.

The role requires 5+ years in a senior call center management position, excellent English communication, and flexibility to work weekends.