Technical Support Representative 1

Dexcom Inc.; Pasay; On-site; PHP 2,155,172 - 3,078,817; Full time

Benefits offered by this job

Comprehensive benefits program

Growth opportunities

Access to career development

Job summary

Dexcom Inc. seeks a Technical Support Representative to engage with customers using Dexcom products. You will assist patients, parents, and caretakers, ensuring a high-quality experience by providing troubleshooting and technical support.

The ideal candidate has experience in a contact center, a technical background is preferable, and must be willing to work in a hybrid environment. Additionally, growth opportunities and comprehensive benefits are offered.

Qualifications

• Experience working in a contact center.
• Preferably with a technical background.
• Willingness to work on a hybrid/flex work arrangement.

Responsibilities

• Respond to customer product inquiries via multiple channels.
• Resolve customer concerns regarding product-related issues.
• Document recurring technical issues to support product quality.

Skills

Interpersonal skills

Technical product knowledge

Customer service

Education

At least a college level education

Job description

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream—to forever change how diabetes is managed. We have been pioneering an industry for 25 years and are just getting started, broadening our vision beyond diabetes to empower people to take control of health with personalized, actionable insights aimed at solving important health challenges.

Meet the Team

As a Technical Support Representative at Dexcom, you will be interacting with patients, parents, and caretakers for people affected by diabetes using Dexcom products. Your assistance gives the entire family a sense of comfort and ability to move forward with their lives in a positive and productive way. Working in a dynamic environment with our dedicated team, you ensure a high‑quality experience for each patient by appropriately engaging and connecting with them as you provide troubleshooting assistance to determine why the service, equipment or feature is inoperable and/or to troubleshoot their issues so they can use Dexcom products as intended.

Responsibilities

• Respond to customer product inquiries via telephone or written internet‑based email and chat sessions.
• Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
• Apply interpersonal skills and technical product knowledge to respond to daily customer‑centric activities.
• Investigate problems with malfunctioning electro/mechanical equipment or software applications and recommend corrective action.
• Document customer information and recurring technical issues to support product quality programs and product development.

Qualifications

• Experience working in a contact center.
• Preferably with a technical background.
• Willingness to work on a hybrid/flex work arrangement.
• At least a college level education.

Benefits

• A front‑row seat to life‑changing CGM technology and community.
• A comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in‑house learning programs and/or qualified tuition reimbursement.
• An exciting, innovative, industry‑leading organization committed to employees, customers, and communities.

Travel Requirements

• 0‑5%

Experience and Education Requirements

• Typically requires 0–2 years of related experience and a high school diploma/certificate or equivalent.