CGM Technical Support Lead

Dexcom; Cebu City; On-site; PHP 600,000 - 800,000; Full time

Job summary

Dexcom Philippines is seeking a Technical Support Supervisor to lead a high‑volume call center team, guiding troubleshooting and customer advocacy for the company’s CGM technology and lifesaving devices. You will run day‑to‑day operations, design efficient support processes, coach and develop staff, and collaborate with other departments to meet service levels.

A Bachelor’s degree with 5–8 years of experience is required; evening, holiday, and weekend shifts may be needed.

Qualifications

• Bachelor’s degree required.
• 5–8 years of industry experience.
• Experience in technical support or call center environment preferred.

Responsibilities

• Lead a high‑volume technical support team and ensure customer advocacy for Dexcom CGM technology.
• Manage day‑to‑day operations, troubleshoot, and coordinate with other departments to meet service levels.
• Design efficient support processes and coach staff to achieve department performance standards.

Education

Bachelor’s degree

Job description

Dexcom Philippines is seeking a Technical Support Supervisor to lead a high‑volume call center team, guiding troubleshooting and customer advocacy for the company’s CGM technology and lifesaving devices. You will run day‑to‑day operations, design efficient support processes, coach and develop staff, and collaborate with other departments to meet service levels.

A Bachelor’s degree with 5–8 years of experience is required; evening, holiday, and weekend shifts may be needed.