Technical Support Engineer – CGM & Patient Care (Hybrid)

20 DexCom Philippines Inc; Manila; Hybrid; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Comprehensive benefits

Global growth opportunities

Career development programs

Tuition reimbursement

Job summary

Dexcom is seeking a Technical Support Representative in the Philippines to assist patients and caregivers with Dexcom CGM products. You will respond to inquiries by phone, email, and chat, troubleshoot issues, and ensure a high-quality patient experience while supporting product usability.

The role requires contact center experience, a technical mindset, and willingness to work in a hybrid/flex arrangement.

Qualifications

• Experience in a contact center with technical support preferred.
• Ability to troubleshoot product inquiries and document issues.

Responsibilities

• Respond to customer inquiries via phone, email and chat.
• Troubleshoot Dexcom product issues and provide solutions.
• Document recurring issues to support product quality programs.

Skills

Contact center experience

Technical background

Hybrid work

Customer empathy

Education

College level or higher

High school diploma or equivalent

Job description

Dexcom is seeking a Technical Support Representative in the Philippines to assist patients and caregivers with Dexcom CGM products. You will respond to inquiries by phone, email, and chat, troubleshoot issues, and ensure a high-quality patient experience while supporting product usability.

The role requires contact center experience, a technical mindset, and willingness to work in a hybrid/flex arrangement.