Cebu Operations Lead — Night Shift, Call Center

TASQ Staffing Solutions; Cebu City; On-site; PHP 391,000 - 614,000; Full time

Job summary

A staffing solutions company is seeking an Operations Team Lead in Cebu. The role involves supervising customer service operations, particularly in a call center environment. Candidates should have 1-2 years of experience in customer service, especially in remote settings. This position requires strong analytical skills and the ability to manage specialized projects while providing comprehensive support to customers.

Qualifications

• 1-2 years of customer service experience required.
• Experience in call center settings with high-volume inquiries preferred.
• Strong understanding of relevant area and ability to handle specialized projects.

Responsibilities

• Supervise operations in a call center environment.
• Provide customer support for both technical and non-technical issues.
• Act as a liaison between customers and production/distribution.

Skills

Customer service experience

Experience with remote customer service

Analytical skills

Job description

A staffing solutions company is seeking an Operations Team Lead in Cebu. The role involves supervising customer service operations, particularly in a call center environment. Candidates should have 1-2 years of experience in customer service, especially in remote settings. This position requires strong analytical skills and the ability to manage specialized projects while providing comprehensive support to customers.